How to improve your omnichannel customer experience
Learn how to increase your CX scores through balance: people, process & technology
As global conditions shift and market conditions tighten, those who provide superior CX to customers, employees and partners will outperform their competition.
During this webinar you will discover how to break down communication silos and learn best practices from industry leaders who will discuss the benefits of bringing balance to your CX strategy by providing personalized, proactive, and predictive interactions through the Argano CX Connect Data Model, Microsoft Digital Contact Center Foundation with advanced Nuance AI Platform Biometrics & Automation to delight your constituents every time, from anywhere, via any device and channel.
Join this webinar to learn:
- How Omnichannel interactions can increase CSAT by providing the right information at the right time across any channel, anytime.
- How AI, BOTs, Self-Service, Knowledge Management and Inquiry Type Segmentation can drive OpEx reductions and increase revenue
- How Argano, Microsoft and Nuance can drive balance through a people, process and technology foundation
Speakers
Sundar Raghavan
VP, Microsoft Intelligent Business Apps
Microsoft
Sundar Raghavan is the Vice President of Products for the Dynamics 365 Customer Care Applications and the Microsoft Digital Contact Center Platform. He leads the product team responsible for the overall product vision, product strategy, customer and partner engagements, solution roadmap, pricing and packaging, and growth and adoption initiatives for those solutions. He works closely with strategic customers and partners to understand their critical needs and deliver product on-ramps that enable Digital Transformation journeys for customers of all sizes. He is an industry veteran with over two decades of experience in delivering and running mission critical business apps, hyper scale distributed systems, and Data/Machine Learning/Artificial Intelligence engines that power the experiences for billions of users and millions of businesses. Prior to Microsoft, he led engineering and product teams at Facebook, Amazon, Google and start-ups like Postini, TradingDynamics, and Arbor Software.
Kevin Hollland
Director, CE & Strategy
Argano
Kevin has a diverse background in the Microsoft Business Applications space, with over 15 years of Dynamics CE/CRM solutions experience in large-scale enterprise implementations. His CRM career began with Microsoft CRM 3.0 deployments and transitioned over time to multi-million-dollar enterprise programs in the Dynamics world, for large Fortune 500 accounts in Financial Services, Healthcare and Manufacturing.
In the role of Director, Client Experience, Kevin is responsible for owning customer satisfaction and client success for Dynamics implementations, focusing on delivery excellence, solution excellence and user adoption.
