4 organizations that took chatbots to the next level
CX Network takes a look at four chatbot deployments that elevated the standard of CX around the globe
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Conversational AI has developed at break-neck speed since the world’s first voice assistant launched in 2011. Just three years later, the term generative AI was applied to more advanced tools and models capable of generating novel content by sourcing new data, rather than simply analyzing or acting on existing data.
Based on natural language processing (NLP), generative AI has exploded in popularity since the end of 2022 thanks to that latest release of OpenAi’s Chat GPT, a tool tha...
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