CX in telecoms global benchmarking report 2018



We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

The biggest customer experience trends, challenges and investments that will impact the telecoms industry in the next 12 months

We are in the age of the customer. The acceleration of technological advancements have made customer experiences faster, more efficient and more memorable – and this has driven a change in customer behaviours and expectations that breaks through vertical silos.
[inlinead]
The telecoms industry can no longer just focus on vertical-specific competitors to stay ahead of the market, instead you have to look at retailers, tech start-ups and digital disruptors that are driving the experiences customers demand today.

How do these changing customer behaviours and expectations reflect upon how the telecoms industry is preparing for the next 12 months?

CEM telecoms banner
In this report we look at the trends and challenges of CX practitioners for the year ahead as well as their top investment priorities, so you can benchmark the progress of your organisation against that of your peers and competitors, and prioritise your plans for the next 12 months accordingly.

RECOMMENDED