CX in telecoms global benchmarking report 2018



The biggest customer experience trends, challenges and investments that will impact the telecoms industry in the next 12 months We are in the age of the customer. The acceleration of technological advancements have made customer experiences faster, more efficient and more memorable – and this has driven a change in customer behaviours and expectations that breaks through vertical silos.[inlinead]The telecoms industry can no longer just focus on vertical-specific competitors to stay ahead of the...
TO READ THE FULL STORY