The CEM Telecoms Annual Report 2016




In advance of the CEM in Telecoms Global Summit, taking place in January 2017 in London, industry leaders from across the globe provide their insights into the initiatives optimising customer experience in their organisation. Download this report to learn about:A financial services approach to customer experience in telecomsThe dynamic evolution of Middle Eastern customer experienceHow Telenet uses data to improve customer experience and solve the Wi-Fi crisisSocial media as a tool for customer...
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