7 Secrets to Success: Transforming Customer Experience for Nordic Telecoms
The Nordic region is in a period of digital transition. With a reduction in the use of binding periods arriving at a time when consumer trust is low, telecom operators must improve their delivery if they are to retain and grow their customer base. No longer can companies be comfortable with providing merely a competent service – today’s customers expect a tailored, personal and responsive service across multiple channels. SEE ALSO: Market Report – How to Reduce Churn and Improve Customer Reten...
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