The Alignment of Customer and Support Expectations

Posted: 06/28/2015

Support organisations are implementing new technologies and processes to better connect customers with technical support teams, and customer satisfaction is paramount.

However, most organisations admit they're not pro-actively aligning their priorities with their customers' expectations.

SEE ALSO: The State of Support Services

Download this whitepaper to learn:

  • The importance of specific factors with regard to providing support to customers
  • What support tool features are most important to support organisations
  • Which factors are taken into consideration when measuring the value of a customer interaction

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Posted: 06/28/2015