EUROPE'S NEW PREMIER INVITATION-ONLY EVENT FOR RETAIL'S SENIOR CUSTOMER & EXPERIENCE LEADERS

Name: CX Retail Exchange Europe 2024
Start: 2024-11-13
End: 2024-11-14

5 - 6 NOVEMBER 2024 | MARRIOTT LISBON, PORTUGAL

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Optimising CX in the Retail Game

The European Retail industry is at a challenging juncture. While AI and other customer-facing technological innovations are being embedded and scaled at a rate much quicker than other geographies, many organisations still face challenging pushback and reduced budgets across customer experience. As inflation and cost of living stabilises somewhat, Retail Customer Experience leaders in 2024 must grasp the opportunity to embed innovative tools and technologies to reduce costs and enable customer-facing employees, while championing CX.

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Secure Your Place At The Brand New CX Retail Europe Exchange

To ensure the CX Retail Exchange offers the highest degree of relevancy for attendees, only senior Customer and Experience Professionals responsible for CX within their organisation are invited.

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UK Exchange - 2023 Post Event Report

With huge numbers of once-loved high-street shops closing, many important conversations were had regarding optimising customer needs. View this report to learn about the key takeaways.

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Reviving Customer Loyalty Since the Pandemic

Overcoming challenges and reviving customer loyalty in the post-pandemic landscape.

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USA Exchange - 2023 Post Event Report

Check out this report to see why so many top American brands joined us. Including audience stats, trusted testimonials & more.

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Thoughts from Head of Customer Care at Missguided

Studio Retail's CX Director thoughts on networking at #CXRetail

A Five Star Event Series! Hear From The CX Retail Community:

Things like this are like a melting pot of some of the best insights that you’re going to get from the industry

Insightful, informal and informative, I left with copious notes and new connections.

The beauty of the event was that we managed to get pre-arranged meetings with people where their challenges were already written so we could understand the attendees, what their problems were and how we could solve them

Extremely well organised event, with a great variety of suppliers and a wide range of businesses in attendance. The agenda allowed for a good mixture of workshops, 1-to-1 meetings and a wide range of topics presented. Thoroughly enjoyed being part of this event and face to face once again!

An excellent way to meet your peer group, understand what’s important to other brands and hear from the agencies delivering the solutions

It was a really engaging conference and I came away with lots of ideas, innovations and exciting learnings

A brilliant combination of excellent suppliers, speakers and delegates. I would recommend to anyone who is exploring or building their future retail service strategy.

I found the exchange to be thought provoking and a great networking experience.

Very good two days with some fantastic presenters. The content was really varied which I thought was great and a broad variety of attendees also supported the breadth of the questions and conversations

Contact Us

If you are interested in attending the Customer Experience Exchange for Retail, please contact info@exchangeevents.co.uk

Get involved with the latest discussions in retail and customer experience, and receive speaker, sponsor, venue, and content updates about the Exchange by following us across our social media channels.

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QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com