Creating digital experiences to better in-store experience
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Rooms To Go is a major US independent furniture retailer. The company employs nearly 7000 members of staff across 11 US states and turning over $1.5 Billion in sales, annually.
Customer experience case study
Since its inception in 1991, Rooms To Go has offered customers the opportunity to purchase an entire room for their home; everything from furniture, accessories right down to décor items is made available.
To compliment the customer focused in-store experience, Rooms To Go provides a sophisticated online operation.
Download this case study for:
- The challenge of moving a bricks-and-mortar experience into the digital space
- The technical landscape, from the customer data model to access with feedback loops
- Understanding user behaviour through CX analytics and machine learning
- The key of actionable real-time information
