Resilient Retail. Powered By The Customer
Achieving Unified Commerce For A Future Beyond Meeting The Customer Where They Are
September 23-24 2025 | Jersey City, New Jersey
"In today’s retail environment, CX leaders are under more pressure than ever"
From balancing profit demands to rising consumer expectations shaped by digital giants such as Amazon, it’s imperative to keep CX at the top of mind. Creating seamless, connected and customer-centric experiences is no longer option, but critical for resilience and long-term growth.
The CX Retail USA Exchange offers an opportunity to collaborate on solving the limitations of delivering truly seamless and customer-focused experiences, from breaking down siloes, embedding CX as a core pillar for enterprise success, and guiding customers to the right channels at the right time. At the same time, look forward to CX that is driven by opportunities and genuine partnership with the customer.
Become a CX Retail Exchange event partner
Build your tailored package with pre-scheduled 1:1 meetings, speaking opportunities, branding and more.
Request a complimentary invitation
Join our C-Suite list of leading USA retailers for two days of thought leadership, networking and meetings.
Download exclusive industry content
Expert speaker interviews, industry-critical reports, infographics and news.
Key Reasons To Attend in September
Navigate the complexities of true omnichannel delivery, sharing solutions with peers on building connected channels that provide a unified approach to the customer.
Embed and strengthen the position of CX as a fundamental priority for enterprise success.
Reduce friction for customers by balancing cost-efficiencies with CX for long-term growth.
Meaningfully implement AI with robust trialling, testing and evaluation for real returns for your business.
Move beyond the limitations and seek future opportunities for building genuine partnerships with customers.
PREVIOUS EXPERT SPEAKERS
Shaz Kahng
Board Director at GoPro, Former CEO Gymboree & Award-Winning Author
GoPro
Sharon Gai
E-commerce Expert; Artificial Intelligence in Business
Former Director of Global Key Accounts at the Alibaba Group
Alex Dean
Co-Founder & CEO
Snowplow
Art Sebastian
CEO
NexChapter, Inc.
Tressa Klossner
Industry Advisor, Retail
Fujitsu
Claudia Lima-Guinehut
CMO and Trendsetter in Chief
.
Stuart Slomberg
Chief Retail Officer
Road Runner Sports
Chidebelu Ufodike
Chief of Staff - Healthcare
Walgreens
Manjari Mehrotra
VP Loyalty & Personalization
Albertsons Companies
William Bitunjac
VP E Commerce
Warner Music Group
Tariq Muhammad
Sr. Director of Customer Service - Loyalty
Verizon Consumer Group
Nathalie Baier
Global Director MarTech Planning & Enablement
Under Armour
Chris Rehkopf
Director, Retail Experience
DSW Designer Shoe Warehouse
Mary Beth Sisti
Director Product Management
Lowe's
Vanathy Ponnurangam Lakshmi
Vice President of Product Management & Experiences
JCPenney
Kaitlyn Daleiden
Principal UX: Experience Strategy, Content & Communications
Nordstrom
Jillian Tirath
Global Vice President Strategy, Insights and Analytics
Formerly Nike and Coca-Cola
Ed Durbin
Vice President, Industry Strategy for Retail & Consumer Goods
Talkdesk
Mark Krebs
VP Global Sales
Celebrus
Ian Nicholls
CEO
explic8
Reviving Customer Loyalty: Overcoming Challenges Since the Pandemic
How have retailers combated the rise in disloyalty from customers since the pandemic?
Unlocking Retail Success: Shaz Kahng on the Power of Customer Experience
An exclusive interview with the founder of Gymboree and Board Director at Go-Pro, on priotizing excellence and customer experience in today's day and age.
Customer Loyalty and Engagement: Standing Out in the Current Consumer Climate
An exclusive discussion with CX minds at New Look and Look Fabulous Forever.
Our 2025 Sponsors
CX Retail USA: In pictures
The Differences In Providing CX Between Traditional Brick & Mortar And Pure-Player Fashion Retailers
Powering Retail Growth: The Next Generation of CX
A Five Star Event! Hear From The CX Retail Community:
Interested in our Retail Exchange series?
If your UK/European counterparts are interested in optimizing their retail strategies, look no further! Click here to recommend your expert CX peers to our 14th annual CX Retail Exchange, taking place July 2025, in London.
If your CDO colleagues are keen on enhancing their retail strategies, we have the perfect opportunity! Click here to invite your expert CDO peers to our 4th Annual CDO Retail Exchange, taking place in July 2025, in London.
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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com
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