Resilient Retail. Powered By The Customer
Achieving Unified Commerce For A Future Beyond Meeting The Customer Where They Are
September 23-24 2025 | Hyatt Regency, Jersey City, New Jersey
"In today’s retail environment, CX leaders are under more pressure than ever"
From balancing profit demands to rising consumer expectations shaped by digital giants such as Amazon, it’s imperative to keep CX at the top of mind. Creating seamless, connected and customer-centric experiences is no longer option, but critical for resilience and long-term growth.
The CX Retail USA Exchange offers an opportunity to collaborate on solving the limitations of delivering truly seamless and customer-focused experiences, from breaking down siloes, embedding CX as a core pillar for enterprise success, and guiding customers to the right channels at the right time. At the same time, look forward to CX that is driven by opportunities and genuine partnership with the customer.
Become a CX Retail Exchange event partner
Build your tailored package with pre-scheduled 1:1 meetings, speaking opportunities, branding and more.
Request a complimentary invitation
Join our C-Suite list of leading USA retailers for two days of thought leadership, networking and meetings.
Download exclusive industry content
Expert speaker interviews, industry-critical reports, infographics and news.
Key Reasons To Attend in September
Navigate the complexities of true omnichannel delivery, sharing solutions with peers on building connected channels that provide a unified approach to the customer.
Embed and strengthen the position of CX as a fundamental priority for enterprise success.
Reduce friction for customers by balancing cost-efficiencies with CX for long-term growth.
Meaningfully implement AI with robust trialling, testing and evaluation for real returns for your business.
Move beyond the limitations and seek future opportunities for building genuine partnerships with customers.
MEET OUR SPEAKERS
Jeffrey Warren
Vice President, Selling and Customer Experience
Macy's
Victoria Santoriello
Vice President, Global Customer Experience & Product Strategy
Kate Spade New York
Peter Pernot-Day
Head of Strategy & Corporate Affairs
SHEIN
Jennifer Ferrando
Senior Vice President, Global Retail Operations
MillerKnoll
Celeste Risimini-Johnson
Chief Merchandise & Operations Officer
Barnes & Noble College
Maurice Edwards
Executive Vice President of Operations
Gardner-White Furniture and Mattress
Shannon Flanagan
Founder
Retail Women In Tech
Bree Richmond
Vice President, Retail
Good American
Ian Dewar
Senior Director Global Strategy
Anthropologie
Mark Krebs
VP Global Sales
Celebrus
Neha Kovach
Group head CRM, Data Insights & CX
David Yurman
Sree Sreedhararaj
Chief Technology Officer
Ipsy
Angie Rieger
Former C-Suite and Board Member
Lands' End
Jillian Villalobos
Head of Consumer Experience Strategy
Samsung Electronics America Inc.
Reviving Customer Loyalty: Overcoming Challenges Since the Pandemic
How have retailers combated the rise in disloyalty from customers since the pandemic?
Unlocking Retail Success: Shaz Kahng on the Power of Customer Experience
An exclusive interview with the founder of Gymboree and Board Director at Go-Pro, on priotizing excellence and customer experience in today's day and age.
Customer Loyalty and Engagement: Standing Out in the Current Consumer Climate
An exclusive discussion with CX minds at New Look and Look Fabulous Forever.
Our 2025 Sponsors
CX Retail USA: In pictures
The Differences In Providing CX Between Traditional Brick & Mortar And Pure-Player Fashion Retailers
Powering Retail Growth: The Next Generation of CX
A Five Star Event! Hear From The CX Retail Community:
Interested in our Retail Exchange series?
If your UK/European counterparts are interested in optimizing their retail strategies, look no further! Click here to recommend your expert CX peers to our 14th annual CX Retail Exchange, taking place July 2025, in London.
If your CDO colleagues are keen on enhancing their retail strategies, we have the perfect opportunity! Click here to invite your expert CDO peers to our 4th Annual CDO Retail Exchange, taking place in July 2025, in London.
Contact Us
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QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com
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