What Must Insurers Do to Improve Customer Experience?




AXA Belgium provides life, property and casualty insurance products to both private individuals and corporate customers, including industrial accident, auto, fire, home, and TPL private life insurance. SEE ALSO: Insurance and Customer Experience: Is Trust the Biggest Issue? Damien Bourgeois, head of CRM and Customer Intelligence, will be presenting a keynote case study at the Customer Experience Transformation for Insurance conference, but spoke to CX Network ahead of the event to discuss wher...
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