What Must Insurers Do to Improve Customer Experience?

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AXA Belgium provides life, property and casualty insurance products to both private individuals and corporate customers, including industrial accident, auto, fire, home, and TPL private life insurance. SEE ALSO: Insurance and Customer Experience: Is Trust the Biggest Issue? Damien Bourgeois, head of CRM and Customer Intelligence, will be presenting a keynote case study at the Customer Experience Transformation for Insurance conference, but spoke to CX Network ahead of the event to discuss wher...
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