Redefining customer experiences with cloud and artificial intelligence-enabled contact centers

Discover the key findings from the latest IDC research examining the current market dynamics of cloud-based contact centres in the Middle East

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Manish Ranjan
10/22/2020

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Cloud-based customer management

In this digital, customer-centric world, it’s important to track and respond to customers’ queries and grievances across diverse channels in a real-time environment. With widespread adoption of technologies such as cloud, there is a paradigm shift in the way customers interact with the businesses.

Organizations in the Middle East are increasingly investing in technology to gain an advantage in an increasingly competitive environment, enhancing customer experience (CX) through digital transformation (DX) is the top business priority for brands of all sizes across all industries.

This whitepaper provides essential guidance that organizations can use to
create value through cloud-based customer engagement solutions, and substantially improve the quality of customer experience they offer. 

Download this IDC whitepaper to access insight on:  

  • The use of AI in the CX domain, and why it’s the most notable trend in the Middle East
  • Why more than ever organizations are using AI to boost their CX and improve agent productivity
  • Why organizations have highlighted that the use of AI has streamlined the CX process
  • How AI has reduced costs and optimized the use of company resources
  • The benefits of cloud-based customer engagement solutions

CXN Live: Cloud Based Contact Centres APAC

Attend this event to harness the unlimited power of cloud computing to revolutionize your contact center flexibility, operations and results in these uncertain times. 

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

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