3 Customer Service Megatrends in 2019
As AI eats jobs, agents are more valued
Great customer service is not just about cutting costs or making operations more efficient.
Instead, it’s a systematic reinvention of established technology, data, and operations—leveraging automation, data, and agents together to exploit each of their unique strengths and deliver experiences in line with customer expectations.
With automation and artificial intelligence (AI), customer service operations become more efficient. And that enables your company to deliver differentiated experiences, uncover new revenue streams and reinvent business models.
Explore the effect these cutting edge technology developments will have on your business this year and beyond.
Download this report now to learn:
- Three megatrends for 2019 that customer service professionals must consider to fundamentally transform their operations with AI
- Major shifts in agent workforce and the evolution of super agents
- How AI and robotic process automation can improve your bottom line