How the AI-powered contact center transforms customer experiences

Discover how AI can be applied in the contact center to connect moments throughout the customer journey

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CX Network
09/24/2020

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Artificial intelligence (AI) is changing today's marketplaces. From life-saving medical services to interpersonal connectivity, the many benefits of applied AI are just beginning to be realized.

AI powers continuous personalized engagements across the entire customer journey at scale, improving customer and employee experiences, efficiency, revenue generation and overall business performance.

CXN Live: Cloud Based Contact Centres APAC

Attend this event to harness the unlimited power of cloud computing to revolutionize your contact center flexibility, operations and results in these uncertain times. 

Featuring insights and advice from CX experts at Genesys, this ebook teaches how AI can be applied to unify customer data, orchestrate real-time, AI-driven customer and employee experiences and personalize engagements throughout the customer journey

Download this eBook and learn how AI can power your contact center to: 

  • Improve customer experiences by engaging consistently and concurrently across channels
  • Increase operational efficiencies with one integrated system through a common, normalized data layer
  • Drive revenue opportunities by capturing and qualifying leads, and engaging your best resources to support them meaningfully
  • Boost your workforce performance by matching outcomes with each employee to pair the best resource for each customer interaction

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

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