Measuring Voice of the Customer

Data driven strategies and tools to unlock voice of the customer insight

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CX Network
02/05/2020

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Voice of the Customer

As customers begin to expect every experience to be more personalized, brands need to push their understanding of the Voice of the Customer (VoC).

To create a positive customer experience, you need to listen to your customers throughout every conversation. Speech analytics provides unique VoC insight by monitoring conversational behaviors with focus that is created from categorization, tagging and scoring of 100% of interactions with customers. This provides the deep level of understanding needed to create positive customer interactions every time.

Following on the heels of CX Network’s VoC guide, CX professionals should use this whitepaper to develop and execute data-driven strategies that will improve customer experience and increase customer satisfaction.

Download the whitepaper for practical insights, including:  

  • Methods for measuring the Voice of the Customer
  • The top contact channels your brand should listen to
  • Ways to respond to caller sentiment data
  • Common sentiment trends in certain customer segments
  • More....

Read this guide to access these insights and more to upgrade customer experiences.

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

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