If efficiency numbers matter to your organization, consider this one: 20.2.
That’s how much more productivity improved for contact center agents that work in intelligent contact centers compared to those that do not, according to Aberdeen Research.
Intelligent contact centers help make sure customers engage through the optimal channel, and that agents have all the information and support they need to serve and satisfy the customer. That means agents in intelligent contact centers are not only more efficient, but more effective.
Intelligent contact centers
Download this eBook to explore the key enabling technology behind intelligent contact centers that is lowering average handle times, increasing levels of first call resolution and reducing the need for supervisor intervention.
Download this eBook to:
- Understand the foundations of interaction analytics.
- Access the best practices and tips to better efficiency levels in contact centers.
- Explore real-life success stories illustrating the power of interaction analytics.
Want to learn more about how to better understand and interact with your customer? Join us for CXN LIVE: Customer Insight Analytics, a series of hand-picked case-studies and webinars with practical examples of how to make the most of your customer data and insight. By downoading this whitepaper you will get a FREE PASS to this online event!
