How to identify, support and retain vulnerable customers
The Vulnerability Blueprint
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Vulnerability is a critical consideration during many human interactions, and business dealings are no exception.
The unique circumstances brought about by the unprecedented Covid-19 worldwide pandemic have resulted in a significant increase in the number of customers who are experiencing crisis and vulnerability.
As such, it’s more important than ever for organisations to develop strategies for understanding and acting on insights related to customer vulnerability, identifying vulnerable customers and empowering employees with the data and technology to manage relationships with vulnerable customers effectively.
Learn more about how to identify, support and retain vulnerable customers by downloading this whitepaper.
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Access this whitepaper to discover:
1. How your frontline customer agents can identify vulnerable customers
2. Ways to navigate conversations with vulnerable individuals in an appropriate way
3. Tips to achieve positive outcomes for vulnerable customers and your organisation
4. How to represent your brand as caring, empathetic and flexible
5. Ways to ensure compliance and treat vulnerable customers fairly
