How to identify, support and retain vulnerable customers

The Vulnerability Blueprint

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CX Network
02/04/2021

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Vulnerability is a critical consideration during many human interactions, and business dealings are no exception.

The unique circumstances brought about by the unprecedented Covid-19 worldwide pandemic have resulted in a significant increase in the number of customers who are experiencing crisis and vulnerability.

As such, it’s more important than ever for organisations to develop strategies for understanding and acting on insights related to customer vulnerability, identifying vulnerable customers and empowering employees with the data and technology to manage relationships with vulnerable customers effectively.

Learn more about how to identify, support and retain vulnerable customers by downloading this whitepaper.

Access this whitepaper to discover: 

1. How your frontline customer agents can identify vulnerable customers
2. Ways to navigate conversations with vulnerable individuals in an appropriate way
3. Tips to achieve positive outcomes for vulnerable customers and your organisation
4. How to represent your brand as caring, empathetic and flexible
5. Ways to ensure compliance and treat vulnerable customers fairly

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

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