How to identify, support and retain vulnerable customers

The Vulnerability Blueprint

Add bookmark

Vulnerability is a critical consideration during many human interactions, and business dealings are no exception.

The unique circumstances brought about by the unprecedented Covid-19 worldwide pandemic have resulted in a significant increase in the number of customers who are experiencing crisis and vulnerability.

As such, it’s more important than ever for organisations to develop strategies for understanding and acting on insights related to customer vulnerability, identifying vulnerable customers and empowering employees with the data and technology to manage relationships with vulnerable customers effectively.

Learn more about how to identify, support and retain vulnerable customers by downloading this whitepaper.

Access this whitepaper to discover: 

1. How your frontline customer agents can identify vulnerable customers
2. Ways to navigate conversations with vulnerable individuals in an appropriate way
3. Tips to achieve positive outcomes for vulnerable customers and your organisation
4. How to represent your brand as caring, empathetic and flexible
5. Ways to ensure compliance and treat vulnerable customers fairly

Sponsored By:

More From CallMiner Content Hub

Enhancing employee experience: your talent retention toolkit

How organisations are leveraging insights across their businesses to create better experiences for...

 2022-02-23  by Olivia Powell
Enhancing employee experience: your talent retention toolkit

The power of real-time conversation analytics and agent guidance

Explore how real-time conversation analytics and agent guidance technologies can boost customer rete...

 2021-06-02  by CX Network
The power of real-time conversation analytics and agent guidance

Contact centers 2021 report

Contact center experts provide insight on how to optimize contact center methodologies over the next...

 2021-04-26  by CX Network
Contact centers 2021 report

CX Pro's Guide

This Guide seeks to educate the professionals charged with improving CX on how speech analytics can...

 2018-11-20  by CX Network
CX Pro's Guide

The CallMiner Index: Customer switching by sector

Avoidable customer churn is costing British businesses £25 bn. Read more on this switching epidemic...

 2018-08-21  by CX Network

Recommended