CXN Live: Digital Customer Experience Agenda

How can we optimise customer experience offerings whilst maintaining the human touch? ? Find out by attending CXN Live: Digital Customer Experience

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CX Network
09/05/2019

In the era of hyper-personalisation, consumers are demanding more mobility, flexibility and a frictionless brand experience at every touchpoint. Henceforth, a new race begins for businesses to create more emotional connections with their users in this digital world. But how do we optimise our offerings and manage our online presence without losing the human touch?

Over the two day event, CXN Live: Digital Customer Experience (19-20 November 2019) will showcase real case studies and insights from thought leaders on the folloowing topics:

Omni-Channel Integration – ensuring consistent messaging and experience across all your channels
Experience Analytics – analysing the behaviour of your digital visitors, and assess their engagement and conversion rates
Journey Mapping – understanding they key touchpoints on your customer journey and how to optimize them
Online Reputation Management – utilizing sentiment analysis, of both positive and negative mentions of your business, to help you identify fracture points
Website Performance Optimization – leveraging behavioral insights to improve web and mobile layouts
UX and UI – designing better digital products through an enhanced understanding of customer wants and needs
Chatbots - leverage neural machine learning to create even more intuitive and helpful customer experiences.