CXN Live: Digital Customer Experience Agenda

In the era of hyper-personalisation, consumers are demanding more mobility, flexibility and a frictionless brand experience at every touchpoint. Henceforth, a new race begins for businesses to create more emotional connections with their users in this digital world. But how do we optimise our offerings and manage our online presence without losing the human touch?

Over the two day event, CXN Live: Digital Customer Experience (19-20 November 2019) will showcase real case studies and insights from thought leaders on the folloowing topics:

• Omni-Channel Integration – ensuring consistent messaging and experience across all your channels
• Experience Analytics – analysing the behaviour of your digital visitors, and assess their engagement and conversion rates
• Journey Mapping – understanding they key touchpoints on your customer journey and how to optimize them
• Online Reputation Management – utilizing sentiment analysis, of both positive and negative mentions of your business, to help you identify fracture points
• Website Performance Optimization – leveraging behavioral insights to improve web and mobile layouts
• UX and UI – designing better digital products through an enhanced understanding of customer wants and needs
• Chatbots - leverage neural machine learning to create even more intuitive and helpful customer experiences.

Day themes

Day 1: Wednesday 20th November 2019
Harness the Power of Online Reputation Management to Improve CX

Day 2: Tuesday 19th November 2019
Find the Right Digital Balance and Amplify your Offline with Online

Download the atatchment for the full agenda!