Market report: Customer experience predictions for 2018




It’s that time of the year again where at CX Network we look deep into our crystal ball to predict the biggest trends, disrupters and changes that will impact customer experience in the 12 months ahead. Okay, it’s not quite as fantastical as that, we base our predictions on industry research and in-depth conversations with senior practitioners to be able to give you a strong list of contenders. Taking these predictions into consideration when planning your strategy for 2018, will provide you...
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