Forrester exclusive: The customer experience ecosystem redefined
A brand-new report on the CX ecosystem outlining the key challenges, initiatives for successful adaptation and improvements to help you transform your businessSEE ALSO: Forrester exclusive: Designing for emotion in CX Four years ago Forrester introduced the concept of the customer experience ecosystem to CX professionals. To see how this model has evolved, they interviewed senior executives at more than two dozen organisations and found that: The CX ecosystem resonates with business leaders. T...
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