CX automation in APAC benchmarking workbook

Discover the best-in-class strategies for implementing automation from APAC business including IKEA, Lenovo and Yellow.ai

Add bookmark
CX automation in APAC benchmarking workbook 2022

The sheer volume of data points available in today’s society and the vast amount of individual customers to serve can make it impossible for businesses to manually capitalize on all customer signals.

By using automation, businesses can tailor customer service according to consumer preferences at scale and adapt to various cultural norms around language, dialects, customs and regional borders.

Achieving success in this area, however, is no easy feat. Automation requires high quality data practices and careful workflow implementation to reap the benefits it offers.

Download this benchmarking workbook to discover:

  • Learnings from the best-in-class automation strategies used by of CX experts who serve customers within the APAC region
  • Discover how to use automation to eliminate customer pain points and provide 24/7 customer service
  • Insights from brands including Ikea, Sephora and Lenovo
Sponsored By:

Upcoming Events

CCW Europe Summit

6 - 8 October 2025

Hôtel Mövenpick & The Passenger Terminal, Amsterdam, Netherlands

CCW Europe Summit

Mastering CX: AI Agents 2025

October 14, 2025

Free CX Network Webinar Series

Mastering CX: AI Agents 2025

CX BFSI USA Exchange

October 14-15 2025

Miami Marriott Biscayne Bay, Florida

CX BFSI USA Exchange

Latest Webinars

3 ways AI can shut down costly contact center failures

2025-11-18

10:00 AM - 11:00 AM EST

Learn how to prevent digital failures, automate smarter, and empower agents—turning your contact cen...

The next decade of customer feedback

2025-10-29

10:00 AM - 11:00 AM CET

Learn how AI-powered customer feedback management will catalyze CX innovation in the next 10 years

The next decade of customer feedback

2025-10-28

11:00 AM - 12:00 PM EST

Learn how AI-powered customer feedback management will catalyze CX innovation in the next 10 years

Recommended