Have your say on the Global State of CX in 2025

Participate in CX Network's research and help your peers understand the Global State of CX in 2025

Add bookmark
Global Graphic with text overlay

Do you have an organization-wide approach to generative AI best practice and governance? How would you describe the maturity of your company's CX management strategy? Over the last 12 months, has your organization taken additional measures to increase the security of customer data?

These are just some of the questions we asked our network members in order to establish the Global State of CX in 2025.

This year's survey is now closed but the results will be published in March 2025.

This year they cover: 

  • Practitioner role and responsibilities
  • CX and the wider organization
  • Budgets and investments
  • Proving returns in CX
  • CX developments and challenges
  • Customer behaviors

To receive notifications about the 2025 Global State of CX report via email, activate your CX Network membership via this link. You will also receive updates and notifications about our other reports and All Access virtual events. 

To learn more about the state of CX at present, you can catch up with the 2024 edition of our Global State of CX report via this page.

Don't miss any news, updates or insider tips from CX Network by getting them delivered to your inbox. Sign up to our newsletter and join our community of experts. 


Upcoming Events

CCW Europe Summit

6 - 8 October 2025

Hôtel Mövenpick & The Passenger Terminal, Amsterdam, Netherlands

CCW Europe Summit

Mastering CX: AI Agents 2025

October 14, 2025

Free CX Network Webinar Series

Mastering CX: AI Agents 2025

CX BFSI USA Exchange

October 14-15 2025

Miami Marriott Biscayne Bay, Florida

CX BFSI USA Exchange

Latest Webinars

3 ways AI can shut down costly contact center failures

2025-11-18

10:00 AM - 11:00 AM EST

Learn how to prevent digital failures, automate smarter, and empower agents—turning your contact cen...

The next decade of customer feedback

2025-10-29

10:00 AM - 11:00 AM CET

Learn how AI-powered customer feedback management will catalyze CX innovation in the next 10 years

The next decade of customer feedback

2025-10-28

11:00 AM - 12:00 PM EST

Learn how AI-powered customer feedback management will catalyze CX innovation in the next 10 years

Recommended