Are You Committing the 7 Deadly Sins of Customer Experience?
CX expert and blogger Annette Franz, discusses the 7 deadly sins of customer experience – are you committing any of them? Recently, my kids asked me about the 7 Deadly Sins. I don't remember how the topic came up, but when they ask, I answer. Of course, as I ran down the list and explained them (in a PG kind of way), I pondered sins of the customer experience. The 7 Deadly Sins are mortal sins (as opposed to minor sins) and are considered to be the root of all other sins. If you commit these s...
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