The truth behind smartphone behaviour


CX Network
08/09/2018

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In this report, we reveal evidence that smartphone use involves a distinct psychology – a mobile mindset. This unique emotional and cognitive mindset influences the way consumers interact with websites and brands and bears important practical implications for brands.

Download the report to explore this research in more detail, and uncover: 

  • The six elements of the mobile mindset 
  • How the mobile mindset impacts your business
  • How you can tailor your mobile content for maximum engagement
  • How to deliver the best possible customer experiences on mobile


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