Digital Experience: 7 Essentials for 2019

CX Network

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There’s a lot of talk in marketing circles — in conference keynotes, on industry blogs and news sites — about experience. And not all of it is easy listening.

And getting digital experiences right should be a priority — research by Aberdeen Group has shown that delivering a good digital experience results in up to 15% uplift in customer retention rates.

In this paper, we will set the record straight, outlining the seven absolute essentials of digital experience for 2018 and beyond.

Clicktale, digital experience, customer, customer experience