CX TALK: Argos’ Framework for the Future of Contact Centres

Contributor:Tania Silva-Jones
Posted: 09/06/2016

James Leech is the Head of Customer Services at retailer Argos. In an interview at the Executive Customer Contact Exchange UK he spoke about:

  • Developing new digital customer contact channels
  • Overcoming the challenges of a contact centre transformation
  • The role of contact centres in personalisation
  • How to reshape contact centre strategies in the digital age
  • How he sees the future of contact centre and how they’re preparing for the changes at Argos

Watch the full interview below.

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Contributor: Tania Silva-Jones