Will Digital Experiences Define the Customer Experience in the Future?

The SVP, Customer Experience at Dyn talks to CX Network about the importance of integrating the 'digital experience' into a CX strategy. Matt Toy is SVP, Customer Experience at cloud-based internet performance company Dyn. He was previously Director of Marketing and has also held the role of Director of Client Services at WhippleHill Communications. In this interview with CX Network Matt talks about the challenges facing customer experience leaders today and how they can improve their CX...
To continue reading this story get free access