Contributors


CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.



Top Influencers


Shanna Pedersen

Shanna Pedersen

Shanna Pedersen is Head of Customer Experience for the corporate division in BT and is responsible for building a customer-centric culture and transfo... Learn More

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Fred Reichheld

Fred Reichheld

Fred Reichheld is the creator of the Net Promoter System℠ (NPS®) and one of the world’s leading experts on customer and employee loyalty

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Jim Rembach

Jim Rembach

Jim Rembach is a certified emotional intelligence practitioner, speaker, coach, workshop leader, and advisor. He is the founder of Beyond Morale, a f... Learn More

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Kym Reynolds

Kym Reynolds

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Yaniv  Reznik

Yaniv Reznik

Yaniv Reznik is the CPO and SVP of Customer Success at Nanorep. With over 25 years of experience in various international leadership positions, Yaniv... Learn More

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Ernan Roman

Ernan Roman

Ernan Roman is president of ERDM Corp., which conducts specialised Voice of Customer research to identify customer experience strategies and actions,... Learn More

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Nick Rudd

Nick Rudd

Nick Rudd is a customer loyalty specialist with expertise in all aspects of loyalty and CRM programme delivery. Nick’s experience spans the successful... Learn More

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