Contributors


CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.



Craig James

Craig James

Craig James is an XM Scientist specialising in CX for the APJ region. In this role Craig is responsible for APJ CX Advisory Services at Qualtrics, whi... Learn More

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Gautam Borah

Gautam Borah

Gautam is the author of the widely acclaimed book Monetising Innovation published by Bloomsbury (2016). Gautam specializes in the areas of Strategy, I... Learn More

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Sean Cramer

Sean Cramer

While working as the head of voice of the customer at Amazon for more than three years, Sean developed global processes, systems, and teams to gather... Learn More

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Melanie Kleemann

Melanie Kleemann

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Ken Landoline

Ken Landoline

Ken Landoline is principal analyst in Omdia's Customer Engagement team, specializing in on-premise and cloud contact centre technologies and applicati... Learn More

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Manish Ranjan

Manish Ranjan

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Andy Baxendale

Andy Baxendale

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K V Dipu

K V Dipu

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Jay Callery,

Jay Callery,

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Playvox Team

Playvox Team

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