Deciding the Future of the Patient Experience

Revolutionizing Patient Access, Operational Excellence and Employee Experience in a Rocky Landscape

October 27-28 | Le Méridien, Fort Lauderdale

October 27-28 | Florida, United States

"With groundbreaking thought leadership we can decide the future of the patient experience."

Healthcare is entering a period of unprecedented change. As shifts in funding, reimbursement, and patient coverage reshape the industry, patient experience leaders have an opportunity to redefine how care is delivered, accessed, and experienced.

The CX Healthcare Exchange East returns to Le Méridien, Fort Lauderdale, bringing together the senior healthcare executives shaping the future of patient experience. Across two days of peer-led discussions and real-world case studies, attendees will discover practical strategies for improving patient access, leveraging AI and digital innovation, enhancing operational performance, and cultivating a workforce that delivers exceptional care.

Join healthcare leaders who are transforming patient experience while navigating financial pressures, workforce challenges, and rising consumer expectations. Leave equipped with the insights, connections, and strategies needed to drive meaningful outcomes across your organization.

2026 Expert Speakers Include...

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A Sneak Peak Into What to Expect

What’s next for healthcare CX? Discover the standout insights, biggest trends, and game-changing strategies from CX Healthcare Exchange West 2026 - the sister event to CX Healthcare Exchange East - and get a glimpse of the conversations set to shape the year ahead.

Key Themes for 2025

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Equity, Communication and Telehealth: Redefining Patient Access

Health systems and insurers understand that their number one priority is increasing patient throughput, both to better serve the needs of their communities, and as a tool for guaranteeing revenue. So we will be peeling back the challenge of patient access, and seeing how we can define it as a part of the patient experience. Join our sessions on health equity, patient communication and telehealth to understand the full spectrum of the patient experience in access.

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The Patient Experience Needs a War Room

It is no secret that the next few years are going to be defined by instability, changing legislation and Medicaid funding cuts as healthcare leaders are asked to lead within an increasingly unstable environment. Join our Rocky Conversation roundtables to lead the discussions on how the industry can face these challenges with resilience, and strategize during our safety net panel with leaders used to the challenge on how to deliver an elevated PX in an exceptional age.

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Defining the Patient Experience by the Employee Experience

When patients see systems, they see the people they interact with - the nurses, physicians, administrative staff, and volunteers who define the human experience of healthcare. However, you can’t pour from an empty cup. Burnout, staffing shortages, and endless new patient experience initiatives continue to challenge healthcare teams. Gain real hands-on team-building experience by hearing from those driving meaningful change.

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Giving Clinicians and Patients More Freedom with Intelligent Automation

There are only so many hours in the day, and with their hands tied with endless administrative tasks, going above and beyond to deliver an exceptional experience is a massive challenge. However, technology alone will not be a silver bullet for giving healthcare professionals what they need. Join our use case plenaries and deep dive with our tech integration think tank to find actionable ways in which new tools can be integrated into the PX.

Why Attend a CX Healthcare Exchange?

CipherHealth Case Study:
An Exchange Success Story

Hear from CipherHealth, one of our continued partners across the CX Healthcare Exchanges who have seen tangible ROI due their attendance.

Through the expert match-making structure, closed-door setting of the events with an elite audience, CipherHealth created over 50% revenue generating opportunities from conversations at the Exchange.

See what doors opened for them at the Exchange by downloading the case study now.

Sponsorship & Exhibition Opportunities

Sponsorship is the most effective solution to share your company’s idea to senior professionals from across the Healthcare space, who are searching for actionable PX/CX solutions.

CX Healthcare East brings together senior decision-makers all looking to spend within the short-medium term and ready to take prequalified, prescheduled. 1:1 meetings.

Benefits of Attending

Benefits of Sponsoring