Elevating Experience. Expanding Access.

Creating Human-Centered Healthcare Through Operational
Excellence & Digital Innovation for Improved Patient Outcomes

October 27-28 | Le Méridien, Fort Lauderdale

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October 27-28 | Florida, United States

"With groundbreaking thought leadership we can decide the future of the patient experience."

Healthcare is entering a period of unprecedented change. As shifts in funding, reimbursement, and patient coverage reshape the industry, patient experience leaders have an opportunity to redefine how care is delivered, accessed, and experienced.

The CX Healthcare Exchange East returns to Le Méridien, Fort Lauderdale, bringing together the senior healthcare executives shaping the future of patient experience. Across two days of peer-led discussions and real-world case studies, attendees will discover practical strategies for improving patient access, leveraging AI and digital innovation, enhancing operational performance, and cultivating a workforce that delivers exceptional care.

Join healthcare leaders who are transforming patient experience while navigating financial pressures, workforce challenges, and rising consumer expectations. Leave equipped with the insights, connections, and strategies needed to drive meaningful outcomes across your organization.

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2026 Expert Speakers Include...

Tina Bennett

Chief Experience Officer

Yale New Haven Health

Nicole Cable

Chief People and Experience Officer

C3 Health

Jennifer Carron

Chief Patient Experience Officer

BJC HealthCare

Bindu Chanagala

VP Performance Insights, Data Analytics for the Population Health Services Org

CommonSpirit Health

Linh Dang

Chief Experience Officer

Cook County Health

James Driscoll

Director, Patient Experience and Employee Engagement

Cook County Health

Betsy Hail

Chief Operating Officer

Neighborcare Health

Chris LaFleur

Founding US Growth Team Member

Lorikeet

Olive Minor

Senior User Experience Researcher

Anthro-Tech

Hannah Murphy

Executive Director, Patient Experience

Providence

Timothy Rauschenbach

Vice President of Patient Engagement

Millennium Physicain Group

Kristy Schmidt

SVP and Chief Experience Officer

Onvida Health

Shella Southern

Chief Patient Experience Officer

Ou Health

Dale Sturgill

VP of Contact Center Strategy

Memorial Hermann Health System

Kimberly Sweeney

Vice President Patient Care Services

Roswell Park Comprehensive Cancer Center

GK Pitchumani

Chief Information Officer

CareMore Health

Rachel Hitt

Chief, Division of Breast Imaging

Tufts Medical Center

Abraham Gage

SVP, Chief Strategy Officer

UofL Health

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What to Expect

What’s next for healthcare CX? Discover the standout insights, biggest trends, and game-changing strategies from CX Healthcare Exchange West 2026 - the sister event to CX Healthcare Exchange East - and get a glimpse of the conversations set to shape the year ahead.

Download Post Event Report

Key Themes for 2026

AI That Improves Care Without Losing the Human Touch

AI is no longer a future consideration for healthcare organisations. It's already shaping scheduling, patient communication, documentation and service delivery. The challenge now is ensuring technology enhances care rather than making it feel more automated.
Join healthcare leaders to discover how leading health systems are using AI to reduce friction, free up clinician time and improve patient experiences, while keeping empathy, trust and clinical judgement firmly human.

Better Patient Experiences Start Behind the Scenes

Exceptional patient experiences aren't created by customer service teams alone. They are built through aligned operations, effective processes and collaboration across the organization. Discover how healthcare leaders are bringing together patient experience, operations, nursing, quality and digital teams to create more seamless, connected patient journeys.

Delivering Better Access Without Compromising Equity

Today's patients compare healthcare experiences to the best service experiences they encounter anywhere. Meeting those expectations requires healthcare organizations to design services that work for everyone. Learn how health systems are improving access through flexible scheduling, proactive communication and inclusive digital experiences that support patients of all ages, backgrounds and levels of health literacy.

Proving the ROI of Better Patient Experiences

Healthcare leaders know patient experience matters. The challenge is demonstrating its impact in an environment where every investment must deliver measurable value.
Join your peers to explore how leading organisations are linking patient experience improvements to loyalty, workforce engagement, operational performance and business outcomes.

Why Attend a CX Healthcare Exchange?

“This was by far the best conference I attended. Everything was so organized. The after conference network events were so amazing and very well thought out. I will definitely attend this conference in the future.”

“It was an amazing two days! Great presenters very well run very organized and I met a lot of great contacts. “

"CX Exchange did a phenomenal job of integrating topics of discussions involving talented speakers who are experts in the healthcare field with opportunities to meet vendors who potentially can provide value add to providers and payers seeking strategic consultation and technology solutions in a 21st Century rapidly changing and competitive healthcare environment."

"Great engagement with innovators and forums for driving inspiring work within the multidimensional field of customer and patient experience."

"Good connections with similar like minded peers in the Healthcare community."

"Conversations between who attended the conference was great. The engagement of dancing, food, and connections was also fun and refreshing. I was thankful to hear as a leader, I was not the only one who was facing some of the issues or concerns and was provided the opportunity to join this conference."

"The solution providers were great folks and possible future partners – very professional and attentive."

"Great meetings, highlighting current patient experience topics and lots of good networking opportunities!"

CipherHealth Case Study:
An Exchange Success Story

Hear from CipherHealth, one of our continued partners across the CX Healthcare Exchanges who have seen tangible ROI due their attendance.

Through the expert match-making structure, closed-door setting of the events with an elite audience, CipherHealth created over 50% revenue generating opportunities from conversations at the Exchange.

See what doors opened for them at the Exchange by downloading the case study now.

Read Full Case Study Here

Sponsorship & Exhibition Opportunities

Sponsorship is the most effective solution to share your company’s idea to senior professionals from across the Healthcare space, who are searching for actionable PX/CX solutions.

CX Healthcare East brings together senior decision-makers all looking to spend within the short-medium term and ready to take prequalified, prescheduled. 1:1 meetings.

View the Prospectus