Contributors


CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.



Rhonda Basler

Rhonda Basler

 Rhonda Basler is the Director, Customer Engagement at Hallmark Business Connections. An avid business trend watcher and strategic thinker, her c... Learn More

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Ben Motteram

Ben Motteram

Ben Motteram is an unabashed believer that Customer Experience is the last true differentiator. With over 20 years of experience in customer acquisiti... Learn More

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Abhishek Soni

Abhishek Soni

Abhishek Soni is a certified six sigma Black Belt, PMI Project Management Professional and a management graduate from XLRI, Jamshedpur, India. He has... Learn More

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Jeremy Cox

Jeremy Cox

Jeremy Cox is a Principal Analyst, Customer Engagement at Ovum As part of Ovum’s Customer Engagement team, Jeremy leads the research and insights into... Learn More

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Sherif Mityas

Sherif Mityas

Sherif Mityas is the Chief Experience Officer for TGI FRIDAYS with oversight for the Brand’s Strategy, Marketing, Operations, Technology and Dig... Learn More

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Richard Abbott

Richard Abbott

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Richard Pain SSON - Editor for Asia

Richard Pain SSON - Editor for Asia

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Adam Morghem

Adam Morghem

Adam Morghem has a wealth of Marketing and Customer experience within Financial Services. Currently the Head of Marketing at Premium Credit Limited, h... Learn More

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Adrian Swinscoe

Adrian Swinscoe

Adrian Swinscoe is a customer experience consultant and advisor, and has been growing and helping develop customer-focused large and small businesses... Learn More

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Kirsty Traill

Kirsty Traill

Kirsty Traill is the VP of Customer at Hootsuite, the world’s most widely used social media relationship platform.She is responsible for Hootsuite’s G... Learn More

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Ben  Fairbank

Ben Fairbank

Ben Fairbank is the Head of Customer Experience at Grab, a ride-hailing app based in Asia. An internationally recognised leader in Customer Experience... Learn More

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Sofya Bratus

Sofya Bratus

Sofya Bratus is a Marketing Executive for CX Network.

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Miruna  Mitranescu

Miruna Mitranescu

Miruna Mitranescu is Aircall's customer-oriented content marketing manager. She is keen in sharing her passion of content, marketing and everything cu... Learn More

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Kym Reynolds

Kym Reynolds

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Jim Rembach

Jim Rembach

Jim Rembach is a certified emotional intelligence practitioner, speaker, coach, workshop leader, and advisor. He is the founder of Beyond Morale, a f... Learn More

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