Contributors


CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.



Steve Tan

Steve Tan

Experienced Customer Director with a demonstrated history of working in the information technology and services industry. Strong business development... Learn More

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Thierry Derungs

Thierry Derungs

Chief Digital OfficerBNP Paribas Wealth Management

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Sumit Dutta

Sumit Dutta

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Shelley E. Kohan

Shelley E. Kohan

Retail expert Shelley E. Kohan is a highly accomplished senior executive and retail influencer with more than 25 years of success in the retail indust... Learn More

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Chris Travell

Chris Travell

Chris is passionate about improving the customer experience of European and North American automotive manufacturers. What does this mean? Manufactur... Learn More

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James Alexander

James Alexander

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Adam Marks

Adam Marks

Adam is a Principal Consultant of Customer Experience at Qualtrics. Prior to joining Qualtrics, Adam spent 3 years working in industry for Westfield S... Learn More

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Abhishek Soni

Abhishek Soni

Abhishek Soni is a certified six sigma Black Belt, PMI Project Management Professional and a management graduate from XLRI, Jamshedpur, India. He has... Learn More

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Ben Alfrey

Ben Alfrey

Ben is a passionate and self-motivated search engine marketer, with a keen interest in technology and psychology. He enjoys understanding how users ac... Learn More

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Sherif Mityas

Sherif Mityas

Sherif Mityas is the Chief Experience Officer for TGI FRIDAYS with oversight for the Brand’s Strategy, Marketing, Operations, Technology and Dig... Learn More

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Craig James

Craig James

Craig James is an XM Scientist specialising in CX for the APJ region. In this role Craig is responsible for APJ CX Advisory Services at Qualtrics, whi... Learn More

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Gautam Borah

Gautam Borah

Gautam is the author of the widely acclaimed book Monetising Innovation published by Bloomsbury (2016). Gautam specializes in the areas of Strategy, I... Learn More

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Ben Watts

Ben Watts

Ben Watts is Managing Editor at IQPC Digital where he works across a number of industry-leading portals including CX Network, PEX Network and Pharma i... Learn More

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Belinda Dimovski

Belinda Dimovski

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