Contributors


CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.



Top Influencers


Renata Hernandez

Renata Hernandez

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Michelle Huenink

Michelle Huenink

I am a transformational leader in the global Customer Service & Support organization at Microsoft. I lead Microsoft's CX strategy around support e... Learn More

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Shep Hyken

Shep Hyken

Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For more i... Learn More

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Annette Höher-Bäuerle

Annette Höher-Bäuerle

Annette has worked in the travel & hospitality industry for 17 years in very different roles, starting as a corporate lawyer focusing on hotel acq... Learn More

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Gustavo Imhof

Gustavo Imhof

Gustavo Imhof is a CX professional with a background in customer experience measurement (or voice of the customer) and customer experience strategy de... Learn More

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Stephen Ingledew

Stephen Ingledew

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Craig James

Craig James

Craig James is an XM Scientist specialising in CX for the APJ region. In this role Craig is responsible for APJ CX Advisory Services at Qualtrics, whi... Learn More

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Radhika Jindal

Radhika Jindal

Radhika Jindal is a Marketing Manager at IQPC.

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Gökhan Kara

Gökhan Kara

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Vicky Katsabaris

Vicky Katsabaris

Vicky Katsabaris is the Head of CX Strategy and Solutions across Asia Pacific and Japan, at Qualtrics. She provides expert guidance to organisations i... Learn More

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Chris Keogh

Chris Keogh

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Shay Khosrowshahi

Shay Khosrowshahi

Shay Khosrowshahi is the Marketing Manager at CX Network.

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Oliver King

Oliver King

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Sheryl Kingstone

Sheryl Kingstone

Sheryl Kingstone is the Research Director of Business Applications at 451 Research, which covers the rapid evolution of business applications and how... Learn More

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Dr Phil Klaus

Dr Phil Klaus

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