Contributors


CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.



Emmanuel Obadia

Emmanuel Obadia

  Heading EMEA SaaS Marketing to accelerate digital marketing transformation to support Oracle Enterprise Applications leadership on the cloud a... Learn More

See All Posts
Philippa Snare

Philippa Snare

See All Posts
Brian Solis

Brian Solis

Brian Solis is Principal Analyst at Altimeter Group. Solis studies the effects of disruptive technology on business and society. He has a very special... Learn More

See All Posts
Myles Henry

Myles Henry

See All Posts
Dr Phil Klaus

Dr Phil Klaus

See All Posts
Ian Miller

Ian Miller

Ian Miller is editor at Customer Service Manager (CSM) – the leading online magazine and community for customer service managers and professionals. Th... Learn More

See All Posts
Danny Andrea

Danny Andrea

Danny Andrea is the Retail Director for Artisan du Chocolat. Danny’s role is to maintain the luxury and quality standards within the retail sphere, d... Learn More

See All Posts
Fred Reichheld

Fred Reichheld

Fred Reichheld is the creator of the Net Promoter System℠ (NPS®) and one of the world’s leading experts on customer and employee loyalty

See All Posts
Victor Milligan

Victor Milligan

Victor Milligan is the Chief Marketing Officer of Forrester Research.As Chief Marketing Officer (CMO), Victor leads a global marketing organisation re... Learn More

See All Posts
Michelle Huenink

Michelle Huenink

Michelle is a transformational leader in the global customer service and support organization at Microsoft. She leads Microsoft's CX strategy around s... Learn More

See All Posts
Patrick Gallagher

Patrick Gallagher

Patrick Gallagher is the community manager of CX Network.

See All Posts
Shanna Pedersen

Shanna Pedersen

Shanna Pedersen is Head of Customer Experience for the corporate division in BT and is responsible for building a customer-centric culture and transfo... Learn More

See All Posts
Abdaraouf  Zouai

Abdaraouf Zouai

Abdaraouf Zouai is a marketer with great fervor for marketing, imparting marketing insight and advocating all things marketing related at Marketing Ma... Learn More

See All Posts
Annette Höher-Bäuerle

Annette Höher-Bäuerle

Annette has worked in the travel & hospitality industry for 17 years in very different roles, starting as a corporate lawyer focusing on hotel acq... Learn More

See All Posts
Ana Brant

Ana Brant

Ana Brant is the Director, Global Guest Experience & Innovation at Dorchester Collection (DC) - a luxury brand of "iconic hotels in iconic places"... Learn More

See All Posts