Contributors
CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.
Matthew Emerson
Matthew Emerson is the founder and managing director of Blackmore Four, an Essex based management consultancy working with leaders of ambitious busine... Learn More
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Michelle Martinez
With a track record of success in implementing strategic plans that result in customer loyalty, Michelle Martinez is a visionary CX leader and an insa... Learn More
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Mitch Todd
Mitch Todd is a product marketing manager at NICE, where he develops and executes product marketing strategies and content for workforce engagement ma... Learn More
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Olga Potaptseva
Olga Potaptseva is a founder of CXpanda and a top15 global CX consultant. She works with organisations worldwide to enable customer-informed operating... Learn More
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Stuart Crowley
Stuart Crowley is the editor of Techerati and CloserStill Media’s global content and editorial manager. He has extensive marketing and journalis... Learn More
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Daniel Ziv
Daniel has been leading Verint’s analytics offerings and strategy since 2002 and has been instrumental in implementing AI solutions with many Gl... Learn More
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Ben Daubney
Ben has been involved in all aspects of insight and data collection for 15 years. He leads a team of statisticians, data scientists, and insight speci... Learn More
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Holly Felicetta
Holly Felicetta lead’s the Kinetics AI product and client delivery for NPSx by Bain & Company. Holly has dedicated much of her career to hel... Learn More
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Andrew Kokes
Andrew leads global marketing strategy and execution for HGS, including product planning, brand positioning and vertically targeted growth activities.... Learn More
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Jackson Ng
Jackson is the COO and CTO of Azimut Investment Management Singapore, where he formulates impactful business strategies, drives digital initiatives, e... Learn More
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Jon Bauer
Initially joining the business in an interim capacity in the latter half of 2020, Jon’s impact on Travel Counsellors technology offering, togeth... Learn More
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Digital Agency Network
DAN is an all-in-one platform to discover the best digital marketing agencies in the world! DAN’s mission is to support the digital marketing in... Learn More
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Jason Giles
Jason has 25 years of product design experience, with the last 10 years spent developing customer-centric design organizations. Building on a foundati... Learn More
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