Contributors
CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.
Top Influencers
Shep Hyken
Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For more i... Learn More
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Annette Höher-Bäuerle
Annette Höher-Bäuerle is the Group Customer Experience Director for the Thomas Cook Group. She has been with Thomas Cook for nearly 15 years in very... Learn More
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Gustavo Imhof
Gustavo Imhof is a CX professional with a background in customer experience measurement (or voice of the customer) and customer experience strategy de... Learn More
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Craig James
Craig James is an XM Scientist specialising in CX for the APJ region. In this role Craig is responsible for APJ CX Advisory Services at Qualtrics, whi... Learn More
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Vicky Katsabaris
Vicky Katsabaris is the Head of CX Strategy and Solutions across Asia Pacific and Japan, at Qualtrics. She provides expert guidance to organisations i... Learn More
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Sheryl Kingstone
Sheryl Kingstone is the Research Director of Business Applications at 451 Research, which covers the rapid evolution of business applications and how... Learn More
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Shelley E. Kohan
Retail expert Shelley E. Kohan is a highly accomplished senior executive and retail influencer with more than 25 years of success in the retail indust... Learn More
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Sarah Lattouf
As the CX Network’s Marketing Manager, Sarah is responsible for planning and executing all multi-channel marketing campaigns. She drives brand awarene... Learn More
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