Contributors
CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.
Brian Solis
Brian Solis is Principal Analyst at Altimeter Group. Solis studies the effects of disruptive technology on business and society. He has a very special... Learn More
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Ian Miller
Ian Miller is editor at Customer Service Manager (CSM) – the leading online magazine and community for customer service managers and professionals. Th... Learn More
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Danny Andrea
Danny Andrea is the Retail Director for Artisan du Chocolat. Danny’s role is to maintain the luxury and quality standards within the retail sphere, d... Learn More
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Fred Reichheld
Fred Reichheld is the creator of the Net Promoter System℠ (NPS®) and one of the world’s leading experts on customer and employee loyalty
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Victor Milligan
Victor Milligan is the Chief Marketing Officer of Forrester Research. As Chief Marketing Officer (CMO), Victor leads a global marketing organisation... Learn More
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Michelle Huenink
I am a transformational leader in the global Customer Service & Support organization at Microsoft. I lead Microsoft's CX strategy around support e... Learn More
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Shanna Pedersen
Shanna Pedersen is Head of Customer Experience for the corporate division in BT and is responsible for building a customer-centric culture and transfo... Learn More
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Abdaraouf Zouai
Abdaraouf Zouai is a marketer with great fervor for marketing, imparting marketing insight and advocating all things marketing related at Marketing Ma... Learn More
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Annette Höher-Bäuerle
Annette has worked in the travel & hospitality industry for 17 years in very different roles, starting as a corporate lawyer focusing on hotel acq... Learn More
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Ana Brant
Ana Brant is the Director, Global Guest Experience & Innovation at Dorchester Collection (DC) - a luxury brand of "iconic hotels in iconic places"... Learn More
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Denisa Spinkova
Denisa Spinkova is the Senior Director, Brand Management EMEA at Carlson Rezidor Hotel Group. By prioritising the customer experience, Denisa and her... Learn More
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