Contributors
CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.
Melanie Mingas
Melanie is editor-in-chief at CX Network. She heads up the network's research projects, industry reports and online multi-media content, ensuring CX N... Learn More
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CX Network
CX Network was established in 2012 to support professionals working to revolutionize buyer journeys and customer service. Senior customer experience,... Learn More
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Chloe Chappell
With a passion for research & communication, Chloe joined CX Network in early 2022 and now works globally researching, producing and presenting CX... Learn More
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Darcy Alexander
Darcy contributed to CX Network as a journalist and freelance writer between 2018 and 2020. As a tech and CX specialist, Darcy simplifies complex topi... Learn More
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Annette Franz
Annette Franz is a customer experience consultant and the founder and CEO of CX Journey Inc, where she shares her passion for helping companies unders... Learn More
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Sahil Shetty
Sahil Shetty, Senior Business Intelligence Analyst at Lowe’s, is a recognized leader in customer experience (CX) and data analytics. With a stro... Learn More
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Sue Duris
Sue Duris, MBA, CCXP, is a customer experience strategist and business transformation consultant who has spent more than 15 years helping organization... Learn More
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Musa Hanhan
Musa Hanhan is founder and managing partner of Xperiente. He has a passion for building and executing winning strategies that create world-class custo... Learn More
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Joanna Clark-Simpson
Joanna Clark Simpson is the head of consumer research and marketing for online review platform PissedConsumer.com. She has more than 19 years o... Learn More
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Claire Cunningham
Claire is a customer experience consultant, speaker, thought leader, and the founder of The Customer Connexion, where she blends strategy, storytellin... Learn More
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Ekaterina Mironova
Ekaterina Mironova is the head of customer experience (CX) for Vega Technology, a fintech and regtech firm that provides solutions for the legal and f... Learn More
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Nick Glimsdahl
Nick Glimsdahl is a customer experience expert and host of the podcast Press 1 For Nick, which is ranked in the top two percent of podcasts in the wor... Learn More
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Jeannie Walters
Jeannie Walters is an award-winning customer experience expert, international keynote speaker and founder of Experience Investigators, a firm that gui... Learn More
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