Contributors
CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.
James McIntyre
James McIntyre is an Australia based customer experience, loyalty, and growth strategist, and founder of JMCX. He specializes in customer journey mapp... Learn More
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Georgina Wilczek
Georgina Wilczek has a wealth of experience in devising, producing and running successful large-scale, small-scale, physical and digital events on mar... Learn More
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Raluca Berchiu
Raluca Berchiu is the founder and CEO of CXM | Strategic. Originally from Romania, Raluca trained as a lawyer and began her career in the publi... Learn More
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Nathalie Schooling
Nathalie Schooling is the Founder and CEO of nlightencx, a leading South African customer experience consultancy she’s built over two decades. A... Learn More
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Katja Forbes
Katja is a seasoned leader in the digital industry with a proven track record of driving growth and innovation. As an expert in areas such as CX, UX,... Learn More
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Marie Angselius Schönbeck
Marie Angselius Schönbeck is chief marketing officer at Teneo.ai, an enterprise voice AI and contact center automation platform listed on Nasdaq.... Learn More
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Bill Staikos
With over 20 years of expertise in CX and EX, Bill is the founder and managing partner of Be Customer Led, a consultancy that helps companies stop gue... Learn More
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Andrae Kirkland
Andrae Kirkland is an award-winning engineer and thought leader at the intersection of tech and business design. Trained as an industrial and systems... Learn More
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Fred Reichheld
Fred Reichheld is the creator of the Net Promoter System℠ (NPS®) and one of the world’s leading experts on customer and employee loyalty
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Nicole Cable
Nicole Cable, MHS, CPXP, LBBP is a healthcare executive, human experience strategist, and internationally recognized leader whose work sits at the int... Learn More
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Hemang Upadhyay
Hemang Upadhyay is a senior product and AI leader with 16+ years of experience across enterprise AI, digital commerce, product data governance and AI-... Learn More
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Natalie Calvert
Natalie Calvert is an award-winning customer leadership specialist, founder of HuddleCX, the customer leadership consultancy. For more than 35... Learn More
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Camila Ferreira
Camila Ferreira is a global customer experience strategist and former executive with over 20 years of leadership experience across Latin America, Euro... Learn More
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Sumit Dutta
With more than 15 years experience in B2B marketing, Sumit Dutta oversees digital marketing strategy and implementation for IQPC Digital online channe... Learn More
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Steve Fairhurst
Steve has spent 35 years in the persuasion business, selling everything from beer to big tech. Three decades of finding the one simple thought that ma... Learn More
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