Contributors
CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.
Musa Hanhan
Musa Hanhan is founder and managing partner of Xperiente. He has a passion for building and executing winning strategies that create world-class custo... Learn More
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Jeannie Walters
Jeannie Walters is an award-winning customer experience expert, international keynote speaker and founder of Experience Investigators, a firm that gui... Learn More
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Ekaterina Mironova
Ekaterina Mironova is the head of customer experience (CX) for Vega Technology, a fintech and regtech firm that provides solutions for the legal and f... Learn More
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Sarah Lattouf
As the CX Network’s deputy marketing director Sarah is responsible for planning and executing all multi-channel marketing campaigns. She drives... Learn More
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Nick Glimsdahl
Nick Glimsdahl is a customer experience expert and host of the podcast Press 1 For Nick, which is ranked in the top two percent of podcasts in the wor... Learn More
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Michael Stausholm
Sprout World is the eco-company behind the world’s only plantable pencil, with over 30 million pencils sold in over 80 countries. Michael has al... Learn More
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Jason Ten-Pow
Jason Ten-Pow is the CEO of bespokeCX. Jason’s vision was to create a solution that helps organizations corral their customer data and show them... Learn More
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Andrew Carothers
Andrew Carothers, CCXP, is an award-winning senior customer experience (CX) innovator who helps companies build and scale organizations that i... Learn More
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Sam Richardson
With more than 20 years of experience helping organizations improve their customer engagement strategies, Sam is passionate about the power of great c... Learn More
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Joanna Clark-Simpson
Joanna Clark Simpson is the head of consumer research and marketing for online review platform PissedConsumer.com. She has more than 19 years o... Learn More
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Elliott Clayton
Elliott Clayton is the commercial lead across all Epsilon products for the UK, Middle East and Africa; working with direct brands and intermediaries.... Learn More
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Fred Reichheld
Fred Reichheld is the creator of the Net Promoter System℠ (NPS®) and one of the world’s leading experts on customer and employee loyalty
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Sumit Dutta
With more than 15 years experience in B2B marketing, Sumit Dutta oversees digital marketing strategy and implementation for IQPC Digital online channe... Learn More
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Raluca Berchiu
Raluca Berchiu is the founder and CEO of CXM | Strategic. Originally from Romania, Raluca trained as a lawyer and began her career in the publi... Learn More
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Julia Ahlfeldt
Julia guides organizations on how to gain market leadership through customer-centricity. She has worked with blue chip clients, such as JP Morgan, Ame... Learn More
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