Contributors


CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.



Top Influencers


Forrester Consulting

Forrester Consulting

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Jeremy Cox

Jeremy Cox

Jeremy Cox is a Principal Analyst, Customer Engagement at Ovum As part of Ovum’s Customer Engagement team, Jeremy leads the research and insights into... Learn More

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Dawn Cronogue

Dawn Cronogue

Dawn Cronogue is the Contact Centres Director of Brakes Group. Dawn is an industry leading Contact Centre Director, with over 20 years experience bot... Learn More

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Michael Cutbill

Michael Cutbill

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Thierry Derungs

Thierry Derungs

Chief Digital OfficerBNP Paribas Wealth Management

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Sumit Dutta

Sumit Dutta

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Lisa Ecclesie

Lisa Ecclesie

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CX Network Editor

CX Network Editor

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IQPC Editorial Team

IQPC Editorial Team

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Ben  Fairbank

Ben Fairbank

Ben Fairbank is the Head of Customer Experience at Grab, a ride-hailing app based in Asia. An internationally recognised leader in Customer Experience... Learn More

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