Contributors
CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.
Georgina Wilczek
Georgina Wilczek has a wealth of experience in devising, producing and running successful large-scale, small-scale, physical and digital events on mar... Learn More
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James McIntyre
James McIntyre is an Australia based customer experience, loyalty, and growth strategist, and founder of JMCX. He specializes in customer journey mapp... Learn More
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Sarah Lattouf
As the CX Network’s deputy marketing director Sarah is responsible for planning and executing all multi-channel marketing campaigns. She drives... Learn More
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Bill Staikos
With over 20 years of expertise in CX and EX, Bill is the founder and managing partner of Be Customer Led, a consultancy that helps companies stop gue... Learn More
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Katja Forbes
Katja is a seasoned leader in the digital industry with a proven track record of driving growth and innovation. As an expert in areas such as CX, UX,... Learn More
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Raluca Berchiu
Raluca Berchiu is the founder and CEO of CXM | Strategic. Originally from Romania, Raluca trained as a lawyer and began her career in the publi... Learn More
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Nathalie Schooling
Nathalie Schooling is the Founder and CEO of nlightencx, a leading South African customer experience consultancy she’s built over two decades. A... Learn More
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Dave Rennyson
Dave Rennyson is the president, CEO, and co-founder of SuccessKPI, a contact center AI insight and action company based in Fairfax County, VA. A SaaS... Learn More
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Behnam Behzadyfar
Behnam Behzadyfar is a CRM and customer experience (CX) professional with more than 16 years of enterprise experience across CX, CRM, sales, marketing... Learn More
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Marie Angselius Schönbeck
Marie Angselius Schönbeck is chief marketing officer at Teneo.ai, an enterprise voice AI and contact center automation platform listed on Nasdaq.... Learn More
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Andrae Kirkland
Andrae Kirkland is an award-winning engineer and thought leader at the intersection of tech and business design. Trained as an industrial and systems... Learn More
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Nicole Cable
Nicole Cable, MHS, CPXP, LBBP is a healthcare executive, human experience strategist, and internationally recognized leader whose work sits at the int... Learn More
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Fred Reichheld
Fred Reichheld is the creator of the Net Promoter System℠ (NPS®) and one of the world’s leading experts on customer and employee loyalty
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Camila Ferreira
Camila Ferreira is a global customer experience strategist and former executive with over 20 years of leadership experience across Latin America, Euro... Learn More
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Steve Fairhurst
Steve has spent 35 years in the persuasion business, selling everything from beer to big tech. Three decades of finding the one simple thought that ma... Learn More
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