Contributors
CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.
Sarah Lattouf
As the CX Network’s deputy marketing director Sarah is responsible for planning and executing all multi-channel marketing campaigns. She drives... Learn More
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Mrinalini Chowdhary
Mrinalini Chowdhary is Director, Strategy & Insights EMEA at Epsilon, specialising in Loyalty, CRM, CX and Gamification. As a loyalty marketing a... Learn More
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Katja Forbes
Katja is a seasoned leader in the digital industry with a proven track record of driving growth and innovation. As an expert in areas such as CX, UX,... Learn More
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Sam Richardson
With more than 20 years of experience helping organizations improve their customer engagement strategies, Sam is passionate about the power of great c... Learn More
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Ashlea Atigolo
Ashlea Atigolo is an award-winning AI strategist, international keynote speaker and consultant. Pioneering the shift from traditional fintech t... Learn More
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Georgina Wilczek
Georgina Wilczek has a wealth of experience in devising, producing and running successful large-scale, small-scale, physical and digital events on mar... Learn More
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Raluca Berchiu
Raluca Berchiu is the founder and CEO of CXM | Strategic. Originally from Romania, Raluca trained as a lawyer and began her career in the publi... Learn More
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Nayan Teja
Nayan Teja is a seasoned product leader passionate about building and scaling innovative solutions and redefining customer experience. With more than... Learn More
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Julia Ahlfeldt
Julia guides organizations on how to gain market leadership through customer-centricity. She has worked with blue chip clients, such as JP Morgan, Ame... Learn More
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Fred Reichheld
Fred Reichheld is the creator of the Net Promoter System℠ (NPS®) and one of the world’s leading experts on customer and employee loyalty
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Camila Ferreira
Camila Ferreira is a global customer experience strategist and former executive with over 20 years of leadership experience across Latin America, Euro... Learn More
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Steve Fairhurst
Steve has spent 35 years in the persuasion business, selling everything from beer to big tech. Three decades of finding the one simple thought that ma... Learn More
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Sophie Cheng
Sophie Cheng, SVP of product marketing at Sinch, has global marketing experience across Europe, Asia, and North America, beginning in brand management... Learn More
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Nathalie Schooling
Nathalie Schooling is the Founder and CEO of nlightencx, a leading South African customer experience consultancy she’s built over two decades. A... Learn More
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Sumit Dutta
With more than 15 years experience in B2B marketing, Sumit Dutta oversees digital marketing strategy and implementation for IQPC Digital online channe... Learn More
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