Contributors
CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.
Musa Hanhan
Musa Hanhan, founder and managing partner of Xperiente. He has a passion for building and executing winning strategies that create world-class custome... Learn More
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Fred Reichheld
Fred Reichheld is the creator of the Net Promoter System℠ (NPS®) and one of the world’s leading experts on customer and employee loyalty
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Sumit Dutta
With more than 15 years experience in B2B marketing, Sumit Dutta oversees digital marketing strategy and implementation for IQPC Digital online channe... Learn More
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Nicole Cable
Nicole Cable serves as the chief experience officer of CareMax, Inc. She is responsible for developing and strengthening communication and collaborati... Learn More
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Jeannie Walters
Jeannie Walters is an award-winning customer experience expert, international keynote speaker and founder of Experience Investigators, a firm that gui... Learn More
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Alan Pennington
Alan Pennington is author of The Customer Experience Book, co-founder of the market leading CX consulting business, Mulberry Consulting and former dep... Learn More
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Claire Agutter
Claire Agutter has extensive experience in service management, spanning more than 20 years. As an experienced service management trainer, consultant a... Learn More
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Adrian Swinscoe
Adrian Swinscoe is a customer experience consultant and advisor, and has been growing and helping develop customer-focused large and small businesses... Learn More
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Bruce Temkin
Bruce Temkin is an Experience Management (XM) visionary and is often referred to as the “Godfather of Customer Experience.” He established... Learn More
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Shelby Mitchell
Shelby Mitchell is founder of The CX Café and an accessible UX and CX enthusiast. Shelby works to create meaningful, long-term relationsh... Learn More
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Ana Iorga
Dr. Ana Iorga is a medical doctor and consumer neuroscience and behavioral sciences expert with a deep abiding passion for understanding human behavio... Learn More
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James Edmonds
James joined IIC at the start of 2022 to evolve its commercial offering. Today he delivers CX and insight engagements for IIC’s clients, with a... Learn More
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Tony Crane
Tony Crane is a financial services expert with more than 26 years of experience. He is currently working with a range of fintech start-ups and establi... Learn More
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