Contributors


CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.



IQPC Editorial Team

IQPC Editorial Team

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Annette Franz

Annette Franz

Annette Franz is a customer experience consultant and blogs at CX Journey, where she shares her passion for helping companies understand the importanc... Learn More

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Ramya Nair

Ramya Nair

Digital Editor at CX Network.

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Shep Hyken

Shep Hyken

Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For more i... Learn More

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Ernan Roman

Ernan Roman

Ernan Roman is president of ERDM Corp., which conducts specialised Voice of Customer research to identify customer experience strategies and actions,... Learn More

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Katie Sadler

Katie Sadler

Katie Sadler is a content writer for CX Network.

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Richard Pain

Richard Pain

Richard Pain is the Digital Content Editor for IQPC Singapore.

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Shay Khosrowshahi

Shay Khosrowshahi

Shay Khosrowshahi is the Marketing Manager at CX Network.

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Michael Cutbill

Michael Cutbill

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Innovation Management

Innovation Management

InnovationManagement.se's mission is to provide relevant, inspiring and actionable knowledge to businesses and individuals looking to increase their i... Learn More

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Sarah Lattouf

Sarah Lattouf

As the CX Network’s Marketing Manager, Sarah is responsible for planning and executing all multi-channel marketing campaigns. She drives brand awarene... Learn More

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Chris Keogh

Chris Keogh

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Natalee Wiggins

Natalee Wiggins

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Forrester Consulting

Forrester Consulting

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Richard de Silva

Richard de Silva

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