Contributors
CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.
Annette Franz
Annette Franz is a customer experience consultant and blogs at CX Journey, where she shares her passion for helping companies understand the importanc... Learn More
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Adam Jeffs
Adam graduated from Liverpool Hope University with a BSc in Psychology and currently acts as an editor for the PEX Network and CX Network portals. Ad... Learn More
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Shep Hyken
Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For more i... Learn More
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Ernan Roman
Ernan Roman is president of ERDM Corp., which conducts specialised Voice of Customer research to identify customer experience strategies and actions,... Learn More
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Innovation Management
InnovationManagement.se's mission is to provide relevant, inspiring and actionable knowledge to businesses and individuals looking to increase their i... Learn More
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Sarah Lattouf
As the CX Network’s Marketing Manager, Sarah is responsible for planning and executing all multi-channel marketing campaigns. She drives brand awarene... Learn More
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