Contributors
CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.
Sarah Lattouf
As the CX Network’s deputy marketing director Sarah is responsible for planning and executing all multi-channel marketing campaigns. She drives... Learn More
See All Posts
Sam Richardson
With more than 20 years of experience helping organizations improve their customer engagement strategies, Sam is passionate about the power of great c... Learn More
See All Posts
Nathalie Schooling
Nathalie Schooling is the Founder and CEO of nlightencx, a leading South African customer experience consultancy she’s built over two decades. A... Learn More
See All Posts
Katja Forbes
Katja is a seasoned leader in the digital industry with a proven track record of driving growth and innovation. As an expert in areas such as CX, UX,... Learn More
See All Posts
Raluca Berchiu
Raluca Berchiu is the founder and CEO of CXM | Strategic. Originally from Romania, Raluca trained as a lawyer and began her career in the publi... Learn More
See All Posts
Ashlea Atigolo
Ashlea Atigolo is an award-winning AI strategist, international keynote speaker and consultant. Pioneering the shift from traditional fintech t... Learn More
See All Posts
James McIntyre
James McIntyre is an Australia based customer experience, loyalty, and growth strategist, and founder of JMCX. He specializes in customer journey mapp... Learn More
See All Posts
Bill Staikos
With over 20 years of expertise in CX and EX, Bill is the founder and managing partner of Be Customer Led, a consultancy that helps companies stop gue... Learn More
See All Posts
Andrae Kirkland
Andrae Kirkland is an award-winning engineer and thought leader at the intersection of tech and business design. Trained as an industrial and systems... Learn More
See All Posts
Julia Ahlfeldt
Julia guides organizations on how to gain market leadership through customer-centricity. She has worked with blue chip clients, such as JP Morgan, Ame... Learn More
See All Posts
Fred Reichheld
Fred Reichheld is the creator of the Net Promoter System℠ (NPS®) and one of the world’s leading experts on customer and employee loyalty
See All Posts
Marie Angselius Schönbeck
Marie Angselius Schönbeck is chief marketing officer at Teneo.ai, an enterprise voice AI and contact center automation platform listed on Nasdaq.... Learn More
See All Posts
Camila Ferreira
Camila Ferreira is a global customer experience strategist and former executive with over 20 years of leadership experience across Latin America, Euro... Learn More
See All Posts
Steve Fairhurst
Steve has spent 35 years in the persuasion business, selling everything from beer to big tech. Three decades of finding the one simple thought that ma... Learn More
See All Posts
Sumit Dutta
With more than 15 years experience in B2B marketing, Sumit Dutta oversees digital marketing strategy and implementation for IQPC Digital online channe... Learn More
See All Posts
