Contributors


CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.



Kim MacGillavry

Kim MacGillavry

Kim MacGillavry is the Vice President of Customer Experience at DHL Freight and he has extensive product and brand management experience in a variety... Learn More

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Shelley E. Kohan

Shelley E. Kohan

Retail expert Shelley E. Kohan is a highly accomplished senior executive and retail influencer with more than 25 years of success in the retail indust... Learn More

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Nick Rudd

Nick Rudd

Nick Rudd is a customer loyalty specialist with expertise in all aspects of loyalty and CRM programme delivery. Nick’s experience spans the successful... Learn More

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Renata Hernandez

Renata Hernandez

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Michael Starkey

Michael Starkey

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Harley Manning

Harley Manning

Harley Manning is Vice President and Research Director, Customer Experience, at Forrester. Harley serves Customer Experience Professionals. He is a re... Learn More

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Jeremy Cox

Jeremy Cox

Jeremy Cox is a Principal Analyst, Customer Engagement at Ovum As part of Ovum’s Customer Engagement team, Jeremy leads the research and insights into... Learn More

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Richard Abbott

Richard Abbott

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Mark Middlebrook

Mark Middlebrook

Mark Middlebrook is the SVP Interactive Marketing Manager at City National Bank. With more than 15 years specialising in Interactive Marketing, Mark h... Learn More

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Richard Pain SSON - Editor for Asia

Richard Pain SSON - Editor for Asia

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Radhika Jindal

Radhika Jindal

Radhika Jindal is a Marketing Manager at IQPC.

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Jonathon Little

Jonathon Little

Jonathon Little is Partner at Jones Day. His practice focuses on commercial projects involving the use of technology. He advises on data protection, c... Learn More

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Oliver Slot

Oliver Slot

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Rhonda Basler

Rhonda Basler

 Rhonda Basler is the Director, Customer Engagement at Hallmark Business Connections. An avid business trend watcher and strategic thinker, her c... Learn More

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Ben Motteram

Ben Motteram

Ben Motteram is an unabashed believer that Customer Experience is the last true differentiator. With over 20 years of experience in customer acquisiti... Learn More

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