Get real with AI: Everything you need to know about generative AI in customer service
A definitive guide to self-service and agent automation
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What if you could seize the opportunities to deliver faster resolutions, better agent support and optimized operations?
In this this essential guide from Freshworks, Get real with AI, CX practitioners can learn how to enhance self-service with AI chatbots, cut wait times and reduce agent workloads.
Download this whitepaper to discover:
- Why AI is needed to drive advances in self-service and agent automation.
- How AI provides contextual insights and real-time guidance, acting as agents’ personal assistants.
- Where Generative AI can refine responses, boosting quality and speed of query resolutions.
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