How to use AI to reduce live chat volume by up to 60 percent
Discover how Positec reduced live chat volume and increased self-service resolution for customers in technical support
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For home and garden tool manufacturer Positec, the service it delivers to customers is just as important as the products.
This case study from Mavenoid explains how Positec scaled its support function through automated product support and a comprehensive self-service suite to deliver service 24/7 on a huge catalog of products for customers in more than 100 countries and regions.
By implementing Mavenoid’s virtual assistant, Positec was able to realize efficiencies in its support organization without compromising customer satisfaction, leading to tangible results that could be measured within two weeks of roll out.
Download this case study to learn:
- About the virtual assistant that delivers step-by-step troubleshooting for even the most complex product queries.
- How to quickly scale new remote support options to an entire product catalog.
- Why it's possible to increase the efficiency of any support organization with AI.
Sponsored By:
Mavenoid
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