White Papers
CX Network is committed to providing customer experience professionals with the most comprehensive selection of white papers and case studies on the internet. All members of CX Network can explore specialized customer experience research and insights through our collection of white papers and case studies, which aim to educate global business leaders as they make complex decisions that drive growth, innovation and ROI.
Making the business case for contact center transformation
February 15 by CX NetworkDiscover how to deliver significant immediate, mid-term and long-term strategic value from the contact center
Five ways to balance costs and customer loyalty in the contact center
February 09 by CX NetworkDiscover how to balance competing objectives in the contact center and reduce opex while driving loyalty
2023 Global Contact Center Trends
February 08 by CX NetworkDiscover how the contact center can drive customer loyalty in 2023
2023 Global Consumer Trends Report
February 02 by CX NetworkHow to to focus your CX efforts to win customer loyalty in the year ahead
CX Trends 2023: the rise of immersive experiences
January 23 by CX NetworkLearn about the trends that are reshaping CX this year and how your business can act on them
Scaling contact center efficiency without disrupting existing operations
November 24 by CX NetworkLearn how contact center businesses can ensure high level of operational efficiency while they scale
Reimagining insurance operations with AssistEdge automation
November 11 by CX NetworkOvercome the complexity of insurance industry CX with intelligent automation
The ultimate AI playbook for contact centers
November 04 by CX NetworkDiscover how to speed up resolution time and boost customer satisfaction with contact center AI
Tap into the power of meaningful conversations this shopping season
November 03 by CX NetworkOmnichannel success stories from the worlds of retail and e-commerce in the APAC region
Delight your customers with the best-in-class experience
October 21 by CX NetworkLearn how the largest telecommunications company optimized service delivery for its global workforce
Expert guide: becoming conversational
October 12 by CX NetworkDiscover how conversational customer care can engage your audience, transform brand communications and win loyalty
Creating digital DNA with Microsoft Teams
October 12 by CX NetworkDiscover the full benefits of a unified communications strategy