Expert guide: becoming conversational
Create seamless, convenient and personalized experiences through the power of conversation
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Whether it is through messaging or voice assistants, consumers love to communicate and enterprises with a larger choice of communication channels see higher satisfaction across their customer satisfaction (CSAT) and net promoter score (NPS).
This presents an opportunity for brands to find powerful new conversational solutions and engage with their customers where they are.
Liveperson’s Expert guide: becoming conversational explores how to combine artificial intelligence (AI)and human interaction to capture these trends and introduce unique customer touchpoints. The guide examines the benefits, presents effective implementation tips and explains how to measure the impact of conversational tools.
Download this report to discover:
- The benefits of conversational solutions, how to implement them effectively and how best to measure them to create the most significant impact for your brand.
- How to capitalize on the power of AI and automation for greater speed, scale and operational efficiency.
- Guidance on measuring conversational solutions against agent efficiency, CX and scale.
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