CX Exchange FS
CX TALK: Unicredit’s Key to Creating a Best in Class Digital Strategy
September 22 by Tania Silva-JonesPaolo Barbesino is the First Vice President, Head of Internet & Mobile Banking at Unicredit. In an interview at the Customer Experience Exchange for Financial Services he spoke about:Creating a be...
CX TALK: Standard Life’s Changing Business Culture to Become Truly Customer-Driven
September 15 by CX NetworkStephen Ingledew is the Managing Director, Customers & Marketing at Standard Life. In his session at the Customer Experience Exchange for Financial Service, he spoke about the change in business c...
CX TALK: Customer Insight and Analytics Best Practices
September 02 by Tania Silva-Jones
Stephen Ingledew, Managing Director, Customers and Marketing at Standard Life discusses customer relationship management.
The Most Important Elements in a Digital CX Strategy
August 25 by Tania Silva-Jones
The Financial Services Mobile Leader at IBM Global Business Services Europe talks about exceeding customer expectations.
CX TALK: How ABN AMRO Delivers a CX That Exceeds the Basics
August 16 by Tania Silva-Jones
Segmenting the business around the customer opposed to a one-size-fits-all approach
CX TALK: Voice of the Customer Best Practices From RSA
August 04 by Tania Silva-Jones
Adam Morghem former UK Marketing Director, Commercial for RSA discusses voice of the customer strategies.
