Driving adoption of conversational AI at Nestlé with ADKAR methodology
Discover how Nestlé used the ADKAR change management methodology to drive employee trust in AI tools
11/14/2024
Much is said about the technical side of implementing AI, but the cultural changes that advanced new tools drive around efficiency, workflows and collaboration also needs consideration.
At Nestlé, Alejandro Correal, product owner for everyday AI change and adoption, pioneered the adoption of AI technologies such as internal chatbots, with the ADKAR change management methodology.
In this session from All Access: Digital CX 2024 he explains how the approach helped to drive adoption, foster a culture of innovation and create a safe environment for employees to embrace the power of AI tools without fear.
