As customer expectations shift and AI reshapes the service landscape, CX leaders are under pressure to deliver meaningful improvements quickly; often while managing legacy systems, operational constraints and rising contact volumes. This session cuts through the noise to focus on what’s actually happening inside organizations right now: the real challenges they’re facing, the problems being solved today, and the approaches that are genuinely delivering impact.
Through practical examples and insight from Gamma’s solution experts, we’ll explore where CX automation and AI are working well, where organizations are getting stuck, and how leaders can build momentum one experience at a time.
Attendees will learn:
The real-world CX challenges organizations are grappling with today
Practical successes in AI and automation
Stories and examples from frontline experience and customer engagement
How to build sustainable momentum, one experience at a time
