FIRESIDE CHAT: How to build a foundation for AI-powered service

Explore the key trends and challenges shaping the future of customer service and learn how to establish the foundation for success with AI-powered workflows and seamless operations.​ 

In an era when customer expectations are skyrocketing and operational pressures are intensifying, traditional approaches to customer service aren’t holding up. Join our key opinion leaders, to learn why organisations must shift their thinking from reactive to proactive service, integrating front and back-office operations with an AI hyper-platform. Discover how a unified approach from intent to fulfillment, and interactions to workflows, creates a seamless, end-to-end customer experience.​ 

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Get a step ahead with their expertise, including:​ 

• Challenges with today’s siloed service operations​ 
• Trends driving the need for integrated, AI-powered customer service​ 
• The shift from reactive to proactive service delivery​ 
• The case for an AI hyper-platform to connect every touchpoint​ 

Gain a clear understanding of why redefining your approach to customer service is critical and how an AI hyper-platform like CXone Mpower can lay the foundation for transformation.​