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How top brands achieved 10x faster resolution in customer support – with one AI deployment

06/30/2026
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Artificial Intelligence in CX

Conversational experiences are now driving new standards of CX excellence. The technology acts as a connective layer, linking systems, channels, and people around what customers actually need.


Most AI agent platforms are built for one channel and patched together for the rest. This is where things might break: inconsistent answers, duplicated knowledge bases and a CX team stuck maintaining five separate tools instead of one.

Join us to learn how companies like Klarna and Better reduced costs by 41% and cut resolution time by 10x configuring one AI agent across voice, chat, email, whatsapp - without the channel-by-channel rebuild.

Attendees will learn:

How to ensure customers have the same, high quality experience no matter which channel they use – leaving your CX team with one knowledge base, one place to monitor.
A framework for building agents that security, legal, and customers actually trust.
What "10x faster resolution" and "41% cost reduction" actually measured, and what those numbers mean to your organization.
How you can build trust internally and externally, proving the value of your investment to internal stakeholders.

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