Navigating AI adoption: Building trust and long-term CX with clean data and integration

While excitement around AI continues to grow, so does apprehension and caution, especially within highly regulated industries such as healthcare, pharma and finance. Many business leaders are still unsure how to navigate AI implementation and the data cleanup required for this.

In this session, we will explore the critical link between clean data, tech integration and long term AI success, with a focus on building systems that work with employees, not just for them.

Eric Doherty joins us to discuss this, bringing deep experience across healthcare, pharma, consumer good and digital, guiding organizations through AI adoption, ever-changing legal regulations and an often-chaotic vendor landscape. Eric will share what it takes to implement AI responsibly and at speed without losing sight of long-term CX outcomes.

Attendees will learn:

• How to tackle apprehension towards AI and build trust through better data practices and user education.
• Why open architecture, integration and strategic vendor partnerships are critical to scaling AI across the enterprise.
• What generative AI and geographical regulations mean for data sovereignty and governance.