The top 10 CX podcasts to listen to in 2026
Discover the best CX podcasts to listen to in 2026 for leaders who think beyond metrics
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Tired of the same old CX talk? For any CX professional, the year 2026 will demand fresh insights, clarity, and maybe a few laughs to keep you sane.
If you’re grappling with artificial intelligence (AI) implementation, trying to get your government agency to adopt commercial best practices, or simply want to know how the brain actually makes purchasing decisions, these top 10 CX podcasts for 2026 are your indispensable weekly dose of CX wisdom!
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1. Inspiring Women in CX
Inspiring Women in CX challenges outdated CX models and champions a more inclusive, holistic approach to leadership and strategy. Hosted by Clare Muscutt, founder and CEO of Women in CX and named as one of CX Network’s top 50 CX leaders in 2025, the podcast is dedicated to “providing discourse” and tackling “meaty topics” that challenge the CX status quo!
A major theme running through the series is the critical, often overlooked link between employee wellbeing and customer outcomes.
Listen to Inspiring Women in CX:
2. Be Customer Led
2. Be Customer LedBe Customer Led serves as a manual for organizational effectiveness focusing on the critical link between CX and employee experience. The host, Bill Staikos, offers practical guidance on human-centric AI integration, providing strategies on how to deploy technology “without sacrificing the human touch.”
Recent episodes include a focus on human centric transformation, as well as decoding the psychology of CX. This is the podcast to start with if your leadership team needs to stop seeing CX as a department and start viewing it as an organizational mindset.
Listen to Be Customer Led:
3. The Intuitive Customer
Finally, a podcast that believes you should “laugh and learn.” Hosted by top business influencer Colin Shaw and Emory University’s Professor Ryan Hamilton, the podcast explores how behavioural psychology can drive CX growth. Hamilton’s specific research focuses on how choice architecture, brands and prices influence shipper decision-making.
As one reviewer said: “I come away after each episode with a feeling of joy and feeling a bit smarter.” Who can argue with that?
Listen to The Intuitive Customer:
4. Experience Action
4. Experience ActionIf you’re tired of theoretical CX fluff, this podcast is your antidote! Jeannie Walters, an award winning CX expert, focuses on the messy gap between strategy and execution, urging listeners to turn ideas into action.
Each episode addresses “real questions from overwhelmed leaders”, offering advice on topics ranging from company culture, to employee experience. Recent episodes cover designing company policies that empower instead of block great service, integrating agentic AI responsibly into customer workflows while preserving human empathy, and strategies for keeping long-term B2B customer relationships fresh.
Listen to Experience Action:
5. The AI Experience Podcast
This is essential listening for anyone who needs to move past AI panic and into practical deployment. Sirte Pihlaja and her guests explore the strategic framework needed for advanced AI adoption, making it digestible and actionable.
The podcast is packed with deep dives into emotional AI used for psychometric profiling and personalizing human-like experiences. It also provides executive-level guidance on the regulatory environment, covering the requirements set out in the EU AI Act and corporate responsibility in ethical AI compliance.
Listen to The AI Experience Podcast:
6. Unf*cking Your CX
6. Unf*cking Your CXAs the name suggests, this podcast is a raw, no-nonsense podcast dedicated to fixing the fundamental failures in CX. The host, Zack Hamilton, argues that CX is often relegated to collecting vanity metrics like Net Promoter Score (NPS) while failing to deliver real business value, thus branding itself as a cost centre. This podcast is a wake-up call for CX leaders who are tired of corporate “lip service,” providing explicit, actionable strategies to transform CX into a powerful revenue growth engine!
The first episode of Season Two dropped at the beginning of October, featuring Aileen Day, a bestselling author, as the guest.
Listen to Unf*cking Your CX:
7. The CX Tipping Point
While niche, The CX Tipping Point provides a crucial lesson: how to execute CX strategy in the most high-constraint, bureaucratic environments imaginable - government services.
Martha Dorris runs the only podcast focused on improving how citizens, businesses and government interact. Why should private sector leaders listen? Because applying commercial best practices “within the constraints of government” is the ultimate strategic challenge!
The lessons on managing institutional inertia, navigating intense regulation and achieving a “tipping point” in complex organizational structures are perfectly transferable to any CX leader working in finance, healthere, logistics, utilities and more.
Listen to The CX Tipping Point:
8. CX with Chopra
8. CX with Chopra Hosted by Arjun Chopra, this podcast deliberately avoids the dreaded single topic tunnel vision, and instead draws in industry experts to explore CX from every angle, including: marketing, technology, user experience, business strategy, and company culture.
It covers B2B and B2C strategies across various industry verticals and offers key “watchouts” for CX professionals. Recent episodes focus on fixing the biggest CX mistake: confusing traditional KPIs (like CSAT or FCR) with actual, measurable business outcomes and the deeper emotional and behavioural results that truly drive customer loyalty.
Listen to CX with Chopra:
9. The Modern Customer Podcast
The Modern Customer Podcast takes a futuristic look at CX, focusing on how companies must meet the demanding expectations of the “customer of the future.” Host Blake Morgan, a CX futurist and best-selling author, goes behind the scenes with C-level executives (like the chief customer officer of Zurich Insurance) to explore the strategic frameworks of the world's most customer centric companies.
This podcast is perfect with CX leaders and CMOs who need to think two steps ahead. The podcast regularly covers topics such as emerging technology (especially generative AI), measurable KIPs for CX, and the intersection of human-centered design.
Listen to The Modern Customer Podcast:
10. Press 1 For Nick
This podcast, hosted by Nick Glimsdahl, regularly features insightful interviews with leaders from major consumer-focused brands, including Chick-fil-A, Zappos, and Disney, alongside authors and specialists in diverse fields such as hostage negotiation.
This intentional variety in guests allows Glimsdahl to explore the full range of CX topics, including digital transformation and contact centre optimisation, to strategic concepts like transforming internal culture and using personalisation.
Each episode consistently culminates with the host asking his guests for a final piece of practical advice for all CX professionals, ensuring a valuable takeaway for the audience!
Listen to Press 1 For Nick
Quick links:
- The power of customer obsession
- CCW Europe Summit 2025: 5 Defining themes shaping the future of CX
- Does Neurologyca’s AI promise a new era for customer-centric wellness?
