Events
CX Network is the leader in global events. Get access to thought leaders to help solve your challenges across multiple formats including in-person conferences, strategic leadership exchanges and our All Access experience which enables you to connect and learn in a state-of-the-art online environment
The five customer service KPIs that matter and how to track them
October 19 2021
12:00 PM - 01:00 PM CST
A practical guide to meeting rising customer expectations
October 6 2021
11:00 AM - 12:00 PM IST
Calculating the ROI from improved customer retention
September 29 2021
11:00 AM - 12:00 PM GMT
The evolution of omnichannel customer experience
September 29 2021
10:00 AM - 11:00 AM EDT
How to demonstrate the ROI of experience management
September 21 2021
11:00 AM - 12:00 PM CDT
Conversation analytics: The power of silence with Hoist Finance
September 15 2021
02:00 PM - 03:00 PM BST
How to use AI to reduce customer and employee churn
September 9 2021
12:00 PM - 01:00 PM CDT
Building the bridge between marketing and analytics
September 8 2021
11:30 AM - 12:30 PM SGT
The foundation to offering compelling and relevant cx
August 18 2021
11:00 AM - 12:00 PM SGT
How to drive business impact with an actionable NPS strategy
July 22 2021
11:00 AM - 12:00 PM AEST
Marketing’s transformation to C-suite trusted advisor
June 10 2021
11:30 AM - 12:30 PM SGT
How NPS fits into a modern experience management strategy
June 8 2021
10:00 AM - 11:00 AM CST
