A practical guide to meeting rising customer expectations
The essential best-practice measures and tools needed to enhance customer experience
As seen in the 2021 Global State of Customer Experience customer expectations are on the rise. Just over 40 per cent of the hundreds of CX practitioners surveyed state that today's customers are more willing than ever to switch brands if unsatisfied with service.
To retain customers and win new ones, today's contact center need to adapt to meet rising customer expectations.
This session outlines the essential best-practice measures needed to enhance customer experience and drive a modern contact center forward in 2021 and beyond. The session will also explore the business benefits of Genesys Cloud and how the system is empowering brands to exceed customer expectations.
Attend this webinar to:
- Discover best-practice measures for assessing customer needs
- Understand the trends driving customer expectations and contact center requirements
- Find out how to migrating to cloud can help organizations achieve this objective
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