How to use AI to reduce customer and employee churn
Learn how artificial intelligence can empower your business to compete more cost-effectively
Access strategic approaches from Dialpad to help your business perform more effectively against your competitors
Start at 10am Pacific Time
Today's customers and employees are more digitally connected than ever before to almost any location on the globe. The disruption caused by the Covid-19 global health emergency is showing that corporate success is not defined by the size of a business, instead competitive edge is built on agility and customer understanding.
Join this webinar to go behind-the-scenes with the rapid growth of logistics provider ShipEx. Hear how ShipEx used AI to turn a challenge into an opportunity to excel at serving customers, delighting employees and going global — all while lowering costs and complexity.
Join this webinar to:
1. Find technologies that can nurture happiness in both customers and employees
2. Discover how to use employees more productively and avoid burnout
3. Understand how small businesses can scale-up and go global with speed thanks to the cloud
4. Understand how smaller organizations can access the benefits and returns of artificial intelligence
Speaker
Ron Stevenson
Senior Product Marketing Manager for Cloud Contact Center
Dialpad
Ron Stevenson is senior product marketing manager for Dialpad Contact Center. Based in Seattle, Ron has many years of industry experience launching software products for cloud, mobile, social, and telephony, with companies like Genesys, Salesforce, Microsoft, and several Seattle-area startups.
Zach Glenn
IT Director
ShipEx
Zach is an IT Professional with 15 years combined technical and educational experience relating to the information technology field. Zach's education has enabled him to make accurate analysis of situations and the work experience to create solutions to problems that exist. Zach's passion is empowering people to utilize technology to better their business, profession and lives.
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