Master your APAC customer engagement
Join the APAC session of the Global State of CX Day to learn practical tips on how omnichannel customer experience
Channel fragmentation has the potential to frustrate customers and damage satisfaction rates. According to CX Network’s upcoming Global State of CX Report 2021, channel consistency and its integration are considered as critical challenges for the APAC region. In fact, APAC CX experts placed channel consistency as one of their top three challenges and even admitted to being a laggard with channel consistency in comparison with their global counterparts..
Join Infobip and CX Network as they walk through how businesses can minimize customer frustrations via engagement strategies that deliver a more personalized experience.
This session will cover:
- How operations should improve customer engagement and relationship management via automation and artificial intelligence.
- Where does the omnichannel narrative fit in and help improve operational capabilities via tailored experiences.
- Why it is important to quickly address customer demands to ensure a better experience and achieve higher satisfactory engagement.
Your 2021 Speaker
Vivien Ang
Regional Manager, APAC
Infobip
Infobip's Regional Manager APAC, Vivien Ang is the driving force behind the company's operation and business expansion for markets under her leadership. Since joining Infobip in 2020, Vivien plays an important role in delivering each of Infobip's innovative products and enabling connected partnerships with household brands in the market. Her strong leadership and multi-industry experience had achieved strong performance results for the Asia Pacific region, which include Malaysia, Singapore, Vietnam, Brunei, Cambodia, Laos and Myanmar. Vivien's highly resourceful and energetic attributes created seamless digital interactions between businesses and their customers, consequently leading Infobip to achieve great overall client satisfaction and excellence.
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