Events
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Metrics That Matter: Evaluating Gen AI-powered Conversational Bots
April 18, 2024
12:00 PM - 01:00 PM BST
Turning hype into action: Get real with generative AI in customer service
April 17, 2024
11:00 AM - 12:00 PM EST
How to boost customer loyalty by making negative feedback your superpower
April 16, 2024
01:00 PM - 02:00 PM GMT
Unleashing the power of generative AI for always-on service
March 21, 2024
01:30 PM - 02:30 PM EST
Mastering self service: Elevate CX with generative AI
March 20, 2024
01:00 PM - 02:00 PM EST
Creating a strategic AI roadmap with Microsoft Generative AI
February 29, 2024
01:00 PM - 02:00 PM EST
Going beyond Net Promoter Score: Why context matters
February 8, 2024
01:00 PM - 02:00 PM GMT
Overcoming 5 leading retail challenges heading into 2024
December 12, 2023
11:00 AM - 12:00 PM EST
CX excellence in the digital age: Mastering CX transformation through gen AI, cloud and bots
December 7, 2023
11:00 AM - 12:00 PM EST
Elevating CX: The path from journey mapping to journey management
November 28, 2023
11:00 AM - 12:00 PM EST
The role of AI to boost ROI across the customer journey
November 28, 2023
11:00 AM - 12:00 PM AEDT
A futuristic workforce management strategy and technology for employee retention
November 22, 2023
12:00 PM - 01:00 PM SGT
Pioneering the future of employee experience through Generative AI
November 16, 2023
11:00 AM - 12:00 PM SGT
