Pioneering the future of employee experience through Generative AI

Customer experience agents are the frontline of any organization, facing a myriad of challenges from outdated systems to complex technology, often leading to stress and burnout. Generative AI offers a promising solution, enabling more human-like interactions, personalized experiences, reduced call volumes, and improved agent well-being.

We invite you to join the CX Network and our key opinion leaders; Russ Murphy, Director Customer Engagement Platforms at Digital NSW and Prithvi Surendranath, Director, Solution Consulting, APAC at Sprinklr as we explore the profound impact of employee experience and workforce engagement on achieving customer satisfaction. Our goal is to shed light on how Generative AI can empower your agents with the tools they need to effectively navigate the ever-evolving landscape of customer demands.

Join us to discover how Generative AI can revolutionize your CX strategy and empower your agents to deliver exceptional customer experiences.

By participating in this webinar, you will gain insights into:

• The importance of "listening" to customers and overcoming common obstacles
• Transforming contact centers into intelligence hubs, extracting actionable insights from every conversation to enhance CSAT
• The pivotal role of conversational AI in quality management, product and service enhancements, identifying transformation opportunities, and advancing CX initiatives to drive growth

Speakers

Russell Murphy
Director, Customer Engagement Platforms
Digital.NSW

Prithvi Surendranath
Director, Solution Consulting, APAC
Sprinklr

Prithvi is the Director of Solution Consulting at Sprinklr, the world’s leading platform for Unified Customer Experiences for brands. With a work experience of 15 years and having spent over 12 years in Sprinklr leading teams in both services and solutioning, his role entails working with leading brands and leadership teams in understanding business challenges, organisational vision for transformation and solving for critical needs of brands that aim to deliver premium experiences for their customers across the field of customer service, content marketing, brand amplification and actionable insights.

His technology experience spans the areas of CCaaS, Conversational AI, Digital Marketing, Social Marketing, Social Listening and Advocacy. He is currently based in Singapore. Outside of work, he is an avid reader, enjoys hikes & cycling and photography. Prior to Sprinklr, he worked in Cognizant

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